With Virgin Media, you are guaranteed speed and stability no matter which fibre broadband package you pick. 9 tips to haggle with Virgin Media! Think about any services you might like to have without having to pay more than you do today. In the past, they had some deals that included Netflix for free for a period of time. That's a huge increase in your monthly outgoings once your contract ends. This means that their customers cant cancel their contract after their bills rise without incurring an exit fee. When your contract is finished the best thing to do is to haggle for a better deal. to get a discount of 50 on your next bill. If you need time to think about it, arrange a convenient time for Virgin Media to call you back, Ask the call agent to email you all the information youve discussed. Ive had a look and we could do x for the services you have now. Is it worth getting a broadband deal with Virgin Media? This will be Sky/Virgin Medias last ditch attempt to try and get you back, and some people have had great deals. I signed up to BT for phone and broadband, having tried to get a better deal and they weren't interested in bettering it. It will depend on how much TV you are going to watch. Try and work out what package is closest to what you have now vs. what the rival offering and what the price difference is. Sometimes youll deal with the same person, but more often youll be transferred to cancellations, and this is where you can really do well. A package that was initially 33 per month with an 18-month contract, goes to 56 per month contractless. Haggling allows you to negotiate a lower price, but . Your email address will not be published. This is in contrast with other providers, such as BT, Plusnet and EE, who have added an annual price increase of 3.9% above the rate of inflation to their terms and conditions. Virgin Media is an accessible company to get in touch with. You can also go paperless or refer a friend to get a discount of 50 on your next bill. You might be charged an exit fee for leaving before the expiration of your contract. The biggest driver of its price rises in 2023 by far is the inflation rate, though. At the time of writing, the cheapest way to get Virgin Media is by signing-up for the M100 Fibre Broadband + Talk Weekends, with a speed of 108Mbps and weekend calls included. We use cookies and similar technologies. The telecoms giant is hiking bills by an . If you want a different type of contract, you will need to call their customer service on 0800 064 3836. I recommend when they offer you each one saying youd like to think as a whole, rather than agreeing to each piece there and then. The Virgin Media packages on offer are: 500Mb Broadband + Big TV. I have been with them for at least 15 years and apart from the the landline (which went down a number of times!) But there's an exception for the following groups: Those on a Virgin Media Essential broadband deal, which is available to people receiving financial support like Universal Credit, All other customers who are considered 'vulnerable'. I've done this before and got a better deal than they offer as . Notify me of follow-up comments by email. Continue using site, 2023 ismybillfair.com (a trading name of Nineteen21 Limited). Call 0345 454 1111 and follow the menu to speak to the Retention team. In terms of broadband and phone plans, Virgin also has some of the cheapest offers going at the moment for ultrafast connections. You will be able to access many applications such as BBC iPlayer, Youtube, Amazon Prime Video and Netflix. We allow deals to be shared on Latest Deals irrelevant of whether or not they generate us money. View our online Press Pack. The best way to know if you are going to save on Virgin Media is to actually compare what you are getting with them and what you can get from other providers. 1.4 Negotiate with Sky and Virgin Media Post-Cancellation Retention. Theyll usually ask you to go over the reason again why youre leaving, and acknowledge it. You can check this on the Financial Services Register by visiting the FCA website. Some customers have reported that Virgin Media engineers were not careful during the installation. This can be a good way of getting better value for money. This can lead to confusion and misinformed customers. from Virgin's own guide. 3. I was offered their highest speed for 23 so I accepted. with our step-by-step guide. This is likely to be the best offer youll get when I was leaving recently, the offer at this stage was half what I was paying monthly. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Virgin Media offers free mobile data on the London Underground to all their customers. If you click on a link in this story we may earn affiliate revenue. As a result, you could be on an ultrafast broadband speed thats more than enough for your needs. Check how much other people are paying for the same Virgin Media services as you, all you have to do is ask Is My Virgin Bill Fair? Also make sure you're not paying for Netflix twice via Sky and directly. 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. They have many different communication channels. Frequently asked questions, helpful hints or want to ask us something? All of their cable TV packages come with a box set called Virgin TV 360. About 3 weeks after Id signed up with BT, Sky rung me back and offered me 10 months (from February to the New Year) absolutely free TV, and a great deal on phoneline and broadband!! Talk talk was 21.99 a month so I said this to them. In some bundles you can go contactless, paying month by month. When the agent asks what your call is about, explain how: -. 1. month contract. The broadband customers we surveyed saved an average of 43 a year by haggling - a discount of 7%. By grabbing one of its SIM plans, you can keep your phone (or buy a snazzy new one outright), and still get all the benefits of a Virgin Mobile deal. You might also receive a refund if you paid for your deal upfront. unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double . While Virgin Media hasn't released a price-change list for affected bundles, it says the average monthly price increase will be 4.70 - or 56.40 a year. Search the deals. This means almost all customers who sign up in the future will have to abide by an annual price rise, and will no longer get a 30-day window to cancel. "Were already investing more than 1bn in our network each year and consistently give our customers more megabits for their money, but to help meet this demand we do sometimes need to review our prices. Virgin Media has some of the best bundles available on the market. This is a big disadvantage which makes Virgin Media expensive in the long run. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. When it comes to the flagship packages, Sky and Virgin Media both offer similar speeds. At the time of writing, you cant get Netflix on Virgin Media. You can read our full cookie policy. per month. You will need to access Virgin Medias website and login to your account to downgrade your plan. Scan the QR code below to start tracking your energy usage, 2000-2023 Uswitch Limited. So it should reassure you to know that it also means you can re-contract or switch to a new deal any time to avoid the price hike. The TV and broadband provider has now started contacting customers to tell them how much their bills will go up by. Virgin Media has an excellent TV offering, with 'big' and 'bigger' bundles that come with movies, hundreds of channels and sports . One commenter warned: "That automatic discount is a pittance. He decided to call Virgin after receiving a letter saying his monthly bill would increase by 3.50 a month. It allows any number of connections and provides very impressive speeds. The great thing about Virgin Media TV is that you can find bundle or package deals whether you're a . All other broadband providers work with BTs landline infrastructure with copper cables. Save my name, email, and website in this browser for the next time I comment. Sometimes it works, but most of the time it doesn't. Theyll ask to understand what services you use and what you watch. You can view our cookie policy here. The biggest Virgin Media competitors are BT and Sky. If you call and give them 30 days notice. Its simpler than you think! This deal is perfect if you are in the market for a new phone and a new pair of wireless earbuds. He said that providers have to tell you the best deals available for renewals, but this doesn't include the promotional deals offered elsewhere to new customers. Virgin Media TV is considered the UKs best non-satellite TV service. They're on the short list of networks to offer this. They often have to grapple with clunky computer systems, too. If possible, find out before you call whether you are still in a contract. An example of data being processed may be a unique identifier stored in a cookie. My monthly bill crept up to 41 a month and was meant to be paying about 28. What you can do is to get a shorter contract. All you need to do is pick a new provider and place your order. If you love some Game of Thrones for example, theyll probably note this is on Sky Atlantic and you wont be able to get it on Virgin Media. Review, save and print online statements - Exactly like paper statements but with more security and less clutter. These rules highlight the EPR for e-waste management framework for those dealing in the sale, manufacture, purchase, transfer, dismantling, refurbishing, processing or recycling of e-waste including their parts and components. So, what can you do next? VIDEO ON document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); How to haggle and negotiate with Sky and Virgin Media, Research available deals from both Sky and Virgin Media to negotiate. Getting Sky TV, broadband and phone line along with Sky Go AND Netflix top subscription. Then you need to cancel your Virgin Media Plan. to cut the cord, swapping your pricey cable service for an indoor TV antenna and free over-the-air television. Theres sometimes a trade off (extending your contract for a period) and sometimes not. Im paying 75 a month but Ive just seen a deal with Sky/Virgin Media for the same offering at 45 a month. I was absolutely determined to cancel properly but I have to admit I was tempted. Or browse by product: TV packages. Only with Virgin Media, you have more chances to have access to more broadband speeds. View check images online. Call Virgin Media and get through to the right team. In fact, wed recommend you didnt! I went through to cancellation aka customer retention and got a discount of half price.". Find out which providers increase their prices each year. Money-back guarantee: 30 DAYS. Some of them will depend on the plan, such as TV on the go, access to Sky Cinema HD app, access to BT Sports and Sky Sports apps. Virgin Media has officially announced a price increase for millions of broadband, TV and home phone customers in 2023. Virgin Media Broadband upgrade deals. You can cancel and switch to another provider with very little fuss. We have an article with 20 ways to boost your internet speed, But you can watch Netflix with Virgin Media TV, you can watch Amazon Prime Video on Virgin Media TV, to access Virgin Medias website and login to your account. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. VIRGIN MEDIA has launched a flurry of free bonuses to millions of its broadband, TV and landline customers, which unlocks an exclusive range of money-saving offers, freebies, and discounts. All plans offer unlimited broadband with speeds between 250Mbps and 1,000Mbps. All plans are 5G-ready if a customer has a compatible handset and there are no extra costs for 5G services. Your contract has expired and you have tried to haggle without success. From 2024 onwards, the provider will be making mid-contract price increases part of its terms & conditions. Virgin Media's price hike for the average customer in 2023 is a huge 13.8%. new customer deals page can be found here. "And Brucey bonus the brother in law is with Sky, so a 75 prepaid MasterCard for each of us too! They are trained to retain unsatisfied customers and will try the best they can to give you all you want. It will work out! Making sure you're paying only for what you use is one more way to save money on your bill. Switching is easier and simpler than you think. From April 2024, Virgin Media will have a set price increase in its terms and conditions, much like BT, Plusnet, Vodafone, EE and TalkTalk. These are the points in your favour. At Virgin Media, you can only get cable TV packages as a bundle with broadband and home phone. You are likely to speak to a different person, who may be better at understanding your requirements or able to offer you a different deal, f youre still not happy, your best option might be to switch to another provider. *O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced . With this box set, you can transform your TV into a smart TV. Uswitch Limited is registered in England and Wales (Company No. If you really want to save money, be ruthless - what you could live without? Content, Mobile, Advanced Tech) .Online Banking features and benefits: Get real-time account information. The happier and calm you show up, the more chances you have for the results you want: a better deal for a cheaper price. Find out more by reading our Cookie Policy. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. Prices of Virgin Media services may rise during contract. Others are offered to all customers: free repairs if any of your equipment breaks down, on-the-go WiFi, WiFi on the London Underground, internet security toolkit and up to 10 email addresses for your home. By name, the cancellation department sounds like it should be simply there to guess what.. help you cancel! Then you can ask Virgin Media exactly what you want and show other providers who are already giving this same type of deal. This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. Virgin Media is one of the hardest broadband providers to haggle with. Here's how to haggle for the best deal. If you have any questions about how the site works. Click here for Virgin Medias Latest Deals Page. So 2023 is the final year that you can cancel your existing Virgin Media deal for free if you're affected by a price rise. Read our expert reviews of all of the UK's biggest broadband providers. Nope.". If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. Ah its so annoying when they dont bite! Ring them up by all means. Prices going up mid-contract? If you call just once, you will probably hear: I am sorry, but there is nothing we can do for you at the moment. Done, you have made the switch. Volt bundles . Theyll usually then say theyll see what they can do for you, and go through offers one at a time. Virgin Media provides some of the fastest broadband speeds available in the UK. 1. But you can watch Netflix with Virgin Media TV. If you want to stay with your provider, check prices elsewhere to set a benchmark and then call its customer services and threaten to leave unless it price matches or lowers your bill. There's a separate increase on 1 April for Virgin Mobile customers. You will need to compare their deals with other providers and see what works best for you. You can buy this package below. I put a complaint in and asked for the call to be listened to. Compare online what you can get online within this budget, and see if Virgin Media covers it or if its worth making the switch. If it sounds good, you probably want to think about taking this. Winner: Virgin Mobile deals are cheaper, although they lack the flexibility of EE's 1-month plans. If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. And if you have any questions on approaching Sky and Virgin Media, just leave them in the comments below. 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