. Thank you. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. This blog is designed and arranged by Happtone.com. not to mention the phone helplineLolno one works for the service departmentseriously. Im having the same problem now and AVA is so Dear officer, You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. I have been checking my case and the status is just IN PROGRESS. 6 months and still no refund. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . May I ask if you took your case further with legal action and if so was it successful? He is terrible to deal with and at this point in time I think will be late for our flight. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? We understand these are challenging times for everyone and appreciate your understanding. - Case id 120478040 - want to cancel and take refund of my booking d552m. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. AirAsia is a low-cost airline based in Malaysia. My flight was cancelled by AirAsia a month ago. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. . Thanks in advance! I hate to wait 9months and until now you did not REFUND ME!. is there anything more I can do? Desired outcome: He is a Chartered Accountant and was an investment banker. My flight was cancel also. no answers via email. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. yes i agree ms. maika . Its against human rights what they did. Hi Will, like you, Im still waiting for my refund. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. that is our money! We can't be held responsible for any untoward incident due to participation in this site. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. However, I still havent received my money as of now. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Hope this helps us all. immigration departments, tourism boards, airlines, hotels, brands). Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He has been a Board member of AirAsia X since 2012. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . hi I am edz. I gave them all of my bank information. We were given options and we chose a full refund. Q. I am disabled, blind / visually impaired or have reduced mobility. I submitted my request last March 3,2020. This review was chosen algorithmically as the most valued customer feedback. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. AVA will greet you and present a menu. The places you want to travel will be there but we need to take care of ourselves first. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. I bought an Air Asia flight ticket directly on the Air Asia web. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. They will not refund the money . hi, good afternoon. I tried the AVA live chat but it is not helpful at all. For advertisements, contact me at [emailprotected]. We ask them politely to consider but he gave us hard time. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. It promised refunds for flights they canceled during the pandemic. Have you heard any official updates from AirAsia? AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. I WANT MY MONEY BACK. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. There is no way to get in touch with them to get refund. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Hi Iyanna! No compassion for passengers. Follow us on Instagram! However, there are instances when you will be able to get a refund. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. pero I still gave my card details naman will it be refunded thru my account? or do I need to check-in to be able to request a refund? I tried using BO but its useless he cannot help me with my request. "The problem child is AAX and while air . I am livid!!!! This, he said, was. And that was that they would give me a refund if they canceled my flights unilaterally. Hes name is Rolly. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. AirAsia X Flight Cancellation and No Refund Issue. Thank you. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. On the lower right corner of your screen, just look for the floating button with a female avatar. 27th January 2023 (Friday) Its around and around and around situation with them. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Its the code with 6 letters. Tan Sri Tony Fernandes. may i ask if nakuha mo na ang refund mo? Just after 2 days, i recieved an email stating that they have successfully approved my request. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) I request you to return money.i am waiting still last one week three days its not respond . Tired of all their BS. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. The guy need more training. Worst flight ever. I must say AIR ASIA is the worst airline!! Sana po matulungan nyo ko anong pwedeng gawin. Return 29th March, 2020. its very disappointing about air asia . I havent received my refund yet. air asia is the cheapest airline but the hardest to refund the booking. PRIVACY POLICY PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Youll be asked if you would like to proceed. This complaint was posted by a verified customer. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. o One (1) or more guests did not board the flight (s). During March of 2012, Air Asia has decided to scrap the long-haul . hope you get your refund soon! Even left my celfone overnight with that live chat. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Well try to get back to you soonest. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Details as follow: Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Hi! hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Able to use credit account on Airasia flight booking. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . Thanks for your comment. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Change to correct airport. Your system sucks just return our money. We requested Feb 2019. Ive been following up 20 times and Im so tired of it. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Desired outcome: Wala kasing makausap na totoong tao laging si AVA haha. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. Done with all the instructions, all the process that Ava asked but still cant rebook. Despite of my flight delay, very sad to inform you that my luggage has been broken. I requested a refund which I was. Its taking them too long to process refund. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. . Hi. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. My understanding is that you should contact your credit card company. I want my 5 luggage tomorrow morning in KLIA2 airport. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free All in all, just no. Frustrated customers chasing AirAsia for refunds. its sad to hear about that. Its been TEN months..I havent received my money. Rohana and her family did not fall under any exempted category. This is illegal and unethical. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Be safe and take care everyone. But they never gave the refunds. However, it still insists the goal of providing low-fare flight to everyone. And I laff at those buy unlimited pass rm 499. it is still on process sa my cases ko. No grace period or leniency for honest mistake? In total we received USD1.80 billion in refunds requested by guests since 2020. Omg same here and then they closed mine! And it was intact and show no sign of damage untill we undress the cover. We still havent received our Refund. Submit a complaint and get your issue resolved. within 2mins and still get this Bummer message. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Log in PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Ive submitted my refund application on 20 March 2020 and Im still waiting. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. . I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Trust Pilot review site rates all major companies. Air asia are impossible to contact in any way. They promised they Was your issue resolved? airasia is a rip off. Air Asia. Refund of money & compensation of the emotional impact this has had. I want my 5 luggage tomorrow morning in KLIA2 airport. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Where is my refund airasia? Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. All flights were since cancelled due to Covid-19 and a full refund requested. But Fernandes warned it would take three to four months to process a refund. A chat box will appear. You rebook your flight wihout additional charges. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Thank you. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. This is unquestionably a quicker option than waiting in line at a call center. I just tried 4hrs yesterday. Im super frustrated and helpless by the bad experience with AirAsia. I hope that your father will find an available flight the soonest. He has three passions in life: social media, travel, and movies. Unable to reach anyone, Desired outcome: I was travelling to Malaysia with a sick Malaysian friend. Thank you! Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? I have the same issue but the status is still in process. kindly email me the cancellation confirmation please at [protected]@yahoo.com If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Ayaw lang nila mag refund and its the WORST airline. A father and traveler who enjoys to eat, shop and travel. I tried to contact Airasia but nobody answers. They defraud their customers. Your session has expired, please type in Main Menu to try again message. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Jan. 28. Air Asia had endured the impact from the high and increasing fuel costs for these years. No refund whatsoever?? . We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. , in 2020, the revenue of Air Asia has decided to scrap the long-haul waiting an... 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