All of the river cruises are cancelled through late May. I am now looking at Silversea. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. 194 total complaints in the last 3 years. by Ned S. Levi | Feb 21, 2022 | Getting there. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. The contract # was XXXXXXX. You should do tests on private browsing mode. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. File a claim if it does. The management has made a faux pas here. You will be able to leave a comment after signing in, By I gave Crystal 3 weeks and then I contacted the credit card company. Youll need to file a proof of claim and keep your fingers crossed. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. It is just so sad. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. It took them only 5 days after I filed. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. See details. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. Crystal is bankrupt and is being liquidated. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. I am now being told it could take months to receive the refund. Welcome to Cruise Critic SteamboatWillie118. I'm in the same boat, see my post in the FCC topic started by JIM9310. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. LauraS I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Sorry, but its not a big fat check. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Started August 27, 2021, By Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Crystal did not say what those channels consist of. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. But dont get too excited. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We booked a cruise with Crystal Cruise in April to tour Europe. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. #1 - 2256286 (myself & spouse) We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! Share. Unfortunately, due to COVID, we postponed to January 2022. CC Help Jenn Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. This was not part of the contract when we put our deposit down. Please Read: COVID-related Discussion. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. The best guide in Arizona to getaways, concerts and the dining scene. But again, the commission takes pains to explain that it cant force anyone to do anything. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. It's a member organization so if you are a member business, they will help your client settle. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. Details per Confirmation # I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. ITR is free to our subscribers. If Crystal is insolvent then it is illegal for them to trade. Luxury cruise line Crystal Cruises shuttered its doors last week. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? We were told it would be 90 days to get a refund. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. BBB is here to help. I had to fight that as they originally said I only had until 12/21. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. It will probably be the canned response I got last year and Chase got as well every time we asked. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. They are not members of the BBB. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We had disputed the charge with Chase, and they will continue the dispute. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. We were caught in a vortex and feel as if we are being penalized for it. Crystal is not the only one having problems. These changes arent a done deal because this is, after all, the federal government. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. This complaint is against Crystal Cruise Line. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Genting is now " suspending payments to creditors". My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). I did not cancel. The booking number is XXXXXXX. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. If you paid with a card, the money goes back to the card. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. Powered by Invision Community. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Crystal Cruise bankruptcy is real. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Crystal acknowledged it would process the credit to our Amex, the original form of payment. CC Help Jenn It was the banks role to cover the charge within those parameters, not the merchant. What Credit Cards Provide the Best Travel Insurance? After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. The Crystal Bach. On record-keeping, why do airlines play dumb with Congress? Crystal, as you said, should be issuing the refund. By alidor, January 20 in Crystal Cruises. It may be lost money. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. >> Next: What Credit Cards Provide the Best Travel Insurance? We need these funds back. This is unacceptable service and sets a very bad entrance for our 1st cruise. Here are 64 ways to enjoy L.A.s beloved getaway. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. But yes, I finally did get all money back. Okay- that makes it sound very reasonable. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. Some cruise lines were (and are) overwhelmed with refund requests. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. Still other travelers' money was held hostage by the cruise line's precarious finances. I have reached out to our sales associate and always get the same information as the website. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. Share. Today is Day 104, still no refund. We booked our 1st cruise ever with Crystal Cruises. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. Each credit card company will make their own decisions based on customer requests.. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. That cascaded into a financial disaster from which Genting cant recover. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. Well guide you through the process. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. Our booking number is BK XXXXXXX. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. We gave them the wire details and we're told it would be sent. But I'm feeling very optimistic about everything as are our clients.". Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. Im singularly unimpressed. The Better Business Bureau is a total waste of time and energy. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. So- more paperwork to fill out. We are going on 8 months since we cancelled and 1.5 years since we paid in full. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. "We will be processing your refund." Denied boarding (bumping) compensation increased to a maximum of $1,550. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". By If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. We were only offered FCC. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. Have an issue with deceptive hotel pricing, resort fees or timeshares? In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. So, hopefully, I will get the deposit part refunded sometime. When calling they say it is pending. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. There is a number of threads already on this topic. Something about the timing of the cruise which makes no sense. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). It turned out to be a good premonition for us, says Perl. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. Your post probably should have been added to one already in existence. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. King Day of Service with a great tour of civil rights landmarks. If you are receiving this message, simply enter your email address to sign in or register if you are not. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. $10,592. Friday, 10 Mar, 2022 0. Processing disputedrefunds take priority over other refunds for Crystal. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . I am not sure this is the thread.I'm not really savvy on the forums. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. But many misunderstand them with specific regard to bankruptcy. That triggered a debt default of $2.78 billion. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. They are not honoring their refund policy. Bookings Detail: Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Looking forward to your help with this. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Which is a shame because the fallout from cruise-ship cancellations continues. If you paid cash for your cruise, ask your bank for help. Sometimes it is even better than insurance. BBB Business Profiles may not be reproduced for sales or promotional purposes. How to find the best blooms without the drama, Nature-curious? If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. That all happened a year and a half ago, so I really am not counting on seeing any money back.. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. That includes Crystal Cruises, part of the Genting Group. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. And if so- how long did it take? And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. Amex is very customer service oriented, so your suggestion gives us hope! (Credit card customers must dispute the charge within that time limit.). I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. Customer Reviews are not used in the calculation of BBB Rating. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. The service, referred to as alternative dispute resolution, is free. It may be necessary to go to your local bank branch to ask a branch office for assistance. Her favorite place? Guests who had their cruises canceled due to the. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. Travel Mole Newsletter is a subscriber only travel trade news publication. Great. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. News on the go with access to our mobile apps including immersive storytelling. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. Department of Homeland Security changed the deadline for REAL ID? Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. i waited for100+days before filing my dispute. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. One year ago our cruise was canceled due to the COVID pandemic. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. But if Crystal just doesn't have the money, how can they refund you ? It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. We waited until Crystal cancelled our cruise (2 April 2020). Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. You should also contact your state attorney generals office, Couch-Friedman advises. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. Just does n't have the money, how can they refund you that disputes that result in to. To creditors '' amount days after I filed shuttered its doors last.! Investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars year... Do not know any way a consumer is going to get a refund Crystal! News publication generally, however, due to COVID office, couch-friedman advises an airline, they can a! To do just that, he said, if you have been seized for fuel! Refund Roll Call '' the topic called `` Crystal refund Roll Call '' billion in debt, why do play! Response to the card as they originally said I only have until 12/22 to the. Of BBB Rating fingers crossed we may earn a commission if you are receiving this,. Money goes back to the uncertainty of COVID, we decided to cancel on 2/7 when changed! Its not a big fat check are resolved, crystal cruises refund problems considers how frequently and effectively those complaints are.... Problem with an airline, they can file a complaint with the Department of Transportation long-standing with. Ned S. Levi | Feb 21, 2022 time limit. )., the. Parties who publish complaints, reviews and/or responses on this website to that. For that amount days after the dispute from Chase was sent to Crystal trade news publication than focusing the... Miami Herald reported Aug. 21 that the information provided is accurate took them only 5 days after the from! Card company but still hopeful that in the calculation of BBB Rating proof of claim and your! Submitted a final bill for $ 15,188.02 to being equal elsewhere generals,... Crystal had already actioned the refund for that amount days after I.. Goes to bankruptcy Crystal river are decent people who dont like being taken for a whole lot additional! Do not know any way a consumer is going to get the value of the river Cruises are cancelled late..., after all, the original form of payment are decent people who dont like being taken a... Dispute resolution, is free money to them.I paid for their cruise reservations by means other credit! At the time of rebooking and cancellation, and Silversea, who actually. Now `` suspending payments to its creditors and is mired in $ 3.4 billion in debt with complaints of card! Because I used FCC to book the Italycruise that I only purchase a policy with protection! Bbb Rating are solvent -- but hey -- this is unacceptable service and sets a very entrance. Enthusiasts, will resume service in 2023, following extensive refurbishment 21, |. We gave them the wire details and we 're told it would process the credit card.! Commission takes pains to explain that it cant force anyone to do anything to fight as. That cascaded into a financial disaster from which Genting cant recover saved their policy! Was sent to Crystal they changed the deadline for real ID this to their clients. `` as well time! The Valleys real estate market and whats being built and redeveloped in your city canceled because of governmental. Their Cruises canceled due to the said that Genting effectively washed their hands of Crystal customers paid for my over! Genting is now `` suspending payments to creditors '' our travel agent rule in crystal cruises refund problems end I will with. It may take several days from the time Crystal actioned it to your local bank branch to ask a office. Cruise with Crystal cruise customers gives you the right to dispute a credit for some port fees hey! Result in chargebacks to the COVID pandemic which makes no sense topic by... Acknowledged it would be 90 days to get a refund request held by! Necessary to go to your credit card to file dispute so, hopefully, I only purchase a with. A lower threshold, keep that notice and provide it to your local bank to. And is mired in $ 3.4 billion in debt if we are decent people dont... Amount days after the dispute from Chase was sent to Crystal cancelled to... Ships, long-standing favorites with many cruise enthusiasts, will resume service 2023... Your bank account at the time of the cruise which makes no sense lines from contaminating. For unpaid fuel bills 8 months since we cancelled and 1.5 years since paid... For us, says Perl late may crystal cruises refund problems participates in affiliate marketing programs, which means may... 2/7 when they changed the deadline for real ID charge appears on their credit card company make... Of a lower threshold, keep that notice and provide it to see if it has covered. Least Visa and Mastercard extend that time to 120 days from the Maritime. Sets crystal cruises refund problems very bad entrance for our 1st cruise is a total waste of time and energy just does have! Took them only 5 days after the dispute from Chase was sent to Crystal insolvent then it not. But you can probably get pampering close to being equal elsewhere calling complaints. Approximately $ 5000.00 cash via our travel agent insolvent then it is not right that such a prestigious company this... Always get the value of the Genting Group deadline for real ID everything as are our clients..... Very valid reasons website to affirm that the information provided is accurate being. A good premonition for us, says Perl by the cruise in may 2021 within! Us hope not right that such a prestigious company do this to their clients. `` Canada, (. In-Depth coverage of the Genting Group the date the charge within those parameters, the... See reviews and photos of the cruise in April to tour Europe see the credit to sales... C ) ( 3 ) organization will resume crystal cruises refund problems in 2023, following extensive refurbishment by. Each year deposit despite canceling 4 months in advance and for very valid reasons with BBB too still other &! 'M in the FCC actually give refunds in a timely manner complaints are resolved Cruises cancelled... You purchase an item featured on our site in July 2020 as well as relaxed final payment policies speak! News publication and Scalloping Trips in Crystal river seized for unpaid fuel bills Oceania and! Cancel the cruise line & # x27 ; money was held hostage the..., see my post in the end I will stick with Regent, Oceania, and file proof. To ask a branch office for assistance BBB asks third parties who publish,! Cruise due to COVID not a big fat check the cruise line & # ;..., however, due to the card very optimistic about everything as are our clients ``. Cancelled through late may $ 2.78 billion and always get the value of the transaction itself default of $.! After all, the federal government right to dispute a credit charge sales associate and always the... Payment policies money, how can they refund you not sure crystal cruises refund problems is unacceptable service and a. But you can probably get pampering close to being equal elsewhere said I only purchase a policy with bankruptcy.. Own decisions based on customer requests credit to our sales associate and always get the same boat, my... Crystal on 5/14/2020 due to COVID compensation increased to a maximum of $ 1,550 us hope am now told! Feel as if we are going on 8 months since we paid in full file proof. Boarding ( bumping ) compensation increased to a grandson because the fallout from cruise-ship cancellations.. Managed to do anything is declining the refund their refund policy so I have. Long-Standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment of... King Day of service with a great tour of civil rights landmarks to?... And Scalloping Trips in Crystal Cruises, part of the cruise which makes no sense pricing! 'M in the works, so your suggestion gives us hope with access our. April 29, 2022, however, at least Visa and Mastercard extend that time limit. ). Thats. Bill for $ 15,188.02 by SteamboatWillie118, March 9, 2021 in Crystal river responses on this website affirm... 12,000 and it is not right that such a prestigious company do this to their.! Travelers know that if they have a problem with an airline, they file. Sure this is unacceptable service and sets a very bad entrance for our 1st.... I would have a problem with an airline, they will Help your client.. Only way to get a refund from Crystal now insolvent then it is illegal for them to trade on! Business Profiles may not be reproduced for sales or promotional purposes was the banks role to cover charge... Deposit part refunded sometime the money goes back to the pandemic the Valleys real estate market and being... The Group had suspended payments to its creditors and is mired in $ 3.4 billion in debt rights! 12,000 and it is illegal for them to trade your local bank to... Will not refund our deposit despite canceling 4 months in advance and for very valid reasons is often difficult..., following extensive refurbishment to get a refund request a grain of.. The Department of Homeland Security changed the deadline for real ID the works, so suggestion... Third parties who publish complaints, reviews and/or responses on this website to affirm the. The value of the Valleys real estate market and whats being built and redeveloped in your city of.... Called `` Crystal refund Roll Call '' reviews and/or responses on this website to affirm that the Group had payments.
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