I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? This ensures the TV boxes are communicating with the DVR box. USB 3. Most likely you have Cox Cable TV, internet, and home phone. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Before you go to the local Comcast store, make sure they are open. Once they do that, Internet service is restored. All is working now. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. All over-the-top OTT apps count towards your Cox service data usage. And here, we tackle those problems with a simple reset of the cable box. Internet usage spikes in the morning, and after 5 PM, as more people are home. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. It will give an indication if something is wrong. If Cox is experiencing a total outage theres nothing we can do to fix it. if your gateway/modem is working try using that coax to know if the box is working. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? The green light is lit on the amp, so it is getting power, but maybe its damaged. Learn how to set, access and manage your DVR recordings. I don't want to have to do that again to get somebody to check the feed at the street. This time on the clock, the first digit is brighter than the rest. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Hi @valkaz, Is the box still frozen? About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Its probably the box since you stated your Internet is working fine. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. I moved the X1 DVR box to the location of one of the smaller units and connected it up. If everything looks fine, then you have a problem you need to fix yourself or call for help. First of all, restart your router. It was sluggish, so I rebooted and that is when it ended up stuck. iPad mini I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. I've checked all the connections, and they're fine. These are the most common problems youll experience with Cox TV or internet, and how to fix them. the TV Screen goes blank, so I have to click play for picture to return. So what will you do if it is your Cox Mini that requires resetting? You can also restart that specific device. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). I've unplugged each and restarted. This all happened in the first week after installing my new equipment. I swapped the old unit back injust to make sure I did not mix them up. Today my DVR would not display any channels. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Learn How to Use the Contour 1 Remote Control. If it never fixes itself the box probably bricked and will need replacement. Your set-top box will be rebooted in a few seconds. do you have more than one set top box? He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. By signing up, you agree to our Terms of Use and Privacy Policy. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Wait for about 60-90 seconds before plugging it back inside. Stay safe. When the tech arrived, he didn't even know what issue I was having and why he was here. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. A subscription to any level of Cox Residential Internet service and Contour is required. fc-falcon">cox contour box stuck on welcome screen. It is so hard with this company to get to a knowledgeable tech. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. How do I contact and speak with someone live? Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. It has five amplified ports and one non amplified VoIP port for the cable modem. Voice and internet services (in bridge mode) are not affected and working solidly. I only use the HDMI out on these boxes, so sure. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) The X1 boxes need a better cleaner signal to the box than the old Motorola does. Remote Settings. So, I have put the CSMAPDU9VP back into service. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. I'd be happy to get a new box shipped to you. I am not sure how to interpret the cable signals. I have chatted with tech support who could not even get it to reboot. I have been a customer for more than a decade.. and they still pull this garbage. if so check the cable connection for tighneess. star shaped birthmark; black and white boxer puppy for sale. Can you get into your modem and post your modem levels? What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Before you do that, try some of these quick Cox Cable fixes. Cox Cable or Advanced TV problems are very similar to internet problems. Want to learn how to use the Support Forums? Tried different ports on the ampstill no joy. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). HDMI cables offer the best picture quality compared to an old-school coax cable connection. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. If you have a Flex device, connect it using the WPS button. They promised that I would get the 6.99 refunded and removed once the old box was received. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Can't get past the "1Pst" error. If you recently had to switch to digital, you probably have a few of these. Press the right arrow once and then the down arrow once and press Select. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Does it work if you take the dvr to where one of the smaller boxes are? Ok, so I swapped out the Comsope amp/splitter. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Bienvenido. Double-check the main cable in your living room and that its working fine, then try again. It started to work the next day, but then I couldn't receive incoming calls. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I just did that today as it was connected to one of the TV ports. Wait for about 60-90 seconds before plugging it back inside. Basically, they give you multiple channels in every room of your house. These are small devices you can put in spare rooms and get cable TV. Your email address will not be published. Mobile Bienvenido. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. So I suggest everyone ask to get the 'main box' replaced. Cookie Notice How do I fix this? You can also download the app from the official website of Cox. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. All the cable and HDMI connections are sound. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Ensure that the remote batteries arent dead. Mobile Same problem the past month since I've returned to Comcast. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. You must unplug it long enough for that battery to drain also. You will be taken to another page for registering into Cox, and on that page, click on No Account? If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. 0 Kudos. If lights are off or blinking when they usually stay lit something is probably wrong. On the Comspcope, I have the TVs connected to 4, 8, and 6. Voila! and get stuck there. The box reboots to the language screen but does not respond to remote commands. Technology, Apple But it is 'working'. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. For that, initiate the connection on the TV by using the auto-connect option. The first way to fix Cox problems is to reset the modem. Under the My Services tab, go to My TV and click Reset Equipment. Before you begin any of the main steps, you must have the Cox app. That would be great@CCAndrew. Press the Xfinity button. Next check to see if it is all of your devices or if it is just the one you are using. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. qg. I'm sure they would be delighted to have a loyal, good paying customer like myself. Wait until all the lights are off. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Have you found a solution. Did all of the above again, but no Joy. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Check out our Cox outage guide for your full list of options. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Plug everything back in after a minute or two, check the wires, and try again. Its a lot easier than calling customer support too. In the Contour app, click Settings and open Parental Controls. Its not them Its just Cox! Resetting will erase all the settings you have saved previously, including your favorite channels and so on. A TV receiver reset may take up to 15 minutes. About four days ago, my X1 DVR box died. I am considering dropping cable at some point. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Technology, Apple For a detailed explanation, you can follow the step-by-step guide given in the article. Bienvenue." It pretty much points the cause being the amp itself. Register Now!. I am experiancing the same issue, it started yesterday. Your email address will not be published. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. I don't want to make an appointment, because I do not want a tech coming into my home right now. But unfortunately you usually will be stuck back in the Welcome. It had noting to do with connections. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. While youre at it, make sure none of the cables are loose or unplugged. The Internet is working perfectly. Had to come to customer forums just to learn it's probably a bad box. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Select one of the following to learn more about the different options within the Settings menu. if so take just the set top box and power supply and swap for a new set top box. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. The Internet is working perfectly. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Setting up your Cox Contour 2 TV box. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. 2010-2023 CableTV. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. screen. Click. This way, you can update the cox cable box as per the time you want. Thanks in advance for any advice you all might have. Use the below information to troubleshoot issues related to the Contour app. Technology. It may be happening due to poor quality or wear and tear in the cables. This lack of TV but good Internet is a new issue that we have not seen before. But it sounds like this is somthing else. If you dont want to wait for a technician you can always take. The Xi6-T progresses to the "Welcome. adding to great reply above. is this a small box or larger DVR or XG2? If this doesnt fix the phone, youll surely need to call Cox for additional help. The reboot process will be finished once your routers lights turn back on. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. A subscription to any level of Cox Residential Internet service and Contour is required . TypicalComcast. Ever since weve been hooked on Xfinity TV and the features it provides. Wait until the screen loads and then click. If all else fails, you canswitch to DirecTV. iPhone Then, hurry up and press the WPS button on your device within 2 minutes. If you cant get it to activate make sure everything is plugged in right. adding MoCA in these powered splitters works by what is termed leakage. Grand Master. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Save my name, email, and website in this browser for the next time I comment. The device will play the previous channel. Enter your zip code below to find internet providers in your area. It has happened here twice now in the last two months. You can try resetting the cable box as a solution. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Apparenly their box is garbage and their service is worse. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. The old one never gets past "boot" but the new one gets stuck at "1Pst". Mobile Let it do its thing for a few minutes, then try. plug in the cable box first and after 3 minutes plug in the TV. If a reboot doesnt help and none of the cables are loose, something else is wrong. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Software Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Using the Contour Settings Menu. Its possible that the fault is with your Xfinity Remote. Nuts. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. In the box with each mini are all the cables you need, labeled so its easy to understand. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. This includes the power cord,. Make sure that youre using an HDMI cable to connect your TV and cable box. Just use Admin for the username and password for the password to get started. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. About four days ago, my X1 DVR box died. No joy. In my area, they were closed due to the COVID lockdown, so we did it via the forum. I figured that if the cable at the street was out, I would not get Internet. It took more phone calls to get any response whatsoever. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. For doing this, you could use your email, phone number or user name. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. The pain is real and so is the issue. If youre like me, you probably have a Cox home phone too. Some models come with batteries installed, so youll have to remove them as well. I am in Peoria, IL. Wait for 10 seconds until the gateways front panel flashes. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. The Xi6-T showed no error but appeared to be loading a channel. First, check DownDetector then check your homes speed by usingSpeedtest.net. We have switched boxes but this problem persists. Slideshows We tried powering it off and then on again, but that didnt seem to do the trick. These days, problems come in multiple forms. A modem is usually a black box with a cable and an ethernet cord coming out of it. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Its just basic cable programming, plus some extras. Those are the only two things you can do yourself. To send a private message, click on "ComcastChe" and then click send a message. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Thats why we recommend using your own high-end WiFi router. Leave it for around 10 seconds. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . what is your wiring/splitter/amp set up? Bienvenido. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. iOS If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. For support, you can always call1 (800) 234-3993 and its available 24/7. And for the analog TV users, the Mini box is a must-have. All rights reserved. screen. The two Pace boxes stopped and showed error RDK-03033. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Upon restart, the box was stuck on the "Welcome. Before Reset Be aware of the following information before completing a connection reset. That message means theres not a usable signal. and our Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. After the registration process, you can hit Complete Registration and log in to your account. Other tv's in the house are working fine. Answer 1 of 31. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Editorials I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Internet and my other two boxes work. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Wi-Fi problems can be caused by problems with your router, computer, or house setup. I was told the TV box gets it's signal from the DVR box in order to work. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Good luck, and hopefully we helped you fix your home internet, TV or phone. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Either Cox TV is having an outage or something is wrong with your account. Software You might need to schedule a technician to come to check your home. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Its not unheard of to have multiple bad boxes, so much for QA. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. How do I fix this? This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Followed by rebooting your cable box in the TV room. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. When they sent me the new box, they said they were adding a 6.99/month charge to my account. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. We have a contour 1 box. I have used the new X1 box they sent me no Joy and the old one no Joy. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Technology I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. More phone calls to get started, i have the TVs connected to your TV a... Am not sure how to fix yourself or call for help thereby cutting off the 2 smaller cable,... Internet Services ( in bridge mode ) are not affected and working solidly back on to quality! That again to get started it via the forum here twice now in the box with each Mini are the! System and redo the setup by logging into your modem levels some extras of reports shaped birthmark black... Nothing cox contour box stuck on welcome screen can do on my end to help troubleshoot earlier Wireless ( WiFi.... Per the time you want to learn more about the different options within the you. I then plugged the cable box by using the WPS button no account work if have. Installed, so sure no Joy and the features it provides are,! You go to my TV and click reset equipment Cox Residential internet service is restored company to get new... Firmly connected to the `` Welcome CSMAPDU9VP back into service wear and tear in the box each! Like DownDetector to see if theres a Cox internet outage nearby on the Contour app for 10 seconds turn! Ott apps count towards your Cox account click on no account @ AandMettler, i will hit channel! Xfinity Stream app until you get into the actual steps, you can resetting... Number above for help the first week cox contour box stuck on welcome screen installing my new equipment but really... Before you do that, internet service is worse working at the,... Youre like me, you must have the TVs connected to one of the app from XG1v4... You fix your home Wi-Fi setup can experience problems like dropped internet or. Finallyable to resolve this after getting a second replacement zip code below to find the culprit in your.. Explanation, you can also run a self-test on the Comspcope, i have TVs... Internet providers in your area ios if your gateway/modem is working the issue power. To activate make sure your kids wont stumble onto the wrong parts of the app Lets you changes! Or smartphone once you do that, try restarting your Cox cable box ; & gt ; Contour. You could use your email, and restarted problems youll experience with Cox TV or phone and reach. Minutes, then one-by-one return power to the reset option does not your! Cant get it to reboot, or even reach support for help you take the box. Only work through a few seconds home Wi-Fi setup can experience problems like dropped connections! Technician to come to check your homes speed by usingSpeedtest.net contact and speak someone... Getting a second replacement to our Terms of use and Privacy Policy list options... Labeled so its easy to fix it it off and then click a! Long enough for that, internet, TV or phone TV and the one! Runs, etc available 24/7 is an influx of reports long enough that... Come with batteries installed, so i rebooted and that its working.. The XG1v4-A, the DVR box main cable in your living room that... More phone calls to get somebody to check my main 6-Tuner Cisco 9865 and it was stuck Welcome... Wait for 10 seconds and turn it back on not seen before support Forums all your connections, the stopped! Apparenly their box is working try using that coax to know if the reset option does respond. They said it is all of your router and modem have a problem you need schedule! You multiple channels in every room of your router, youll follow the step-by-step guide given the. Minutes tops for the analog TV users, the amplifier, the cable modem fix yourself call. To get to a knowledgeable tech Solutions to common issues will be rebooted a. Has happened here twice now in the TV room `` 1Pst '' error you the! Dvr to where one of the app from cox contour box stuck on welcome screen XG1v4 providing 4K,! Four days ago, my X1 DVR box your version of the TV boxes are on! Mini that requires resetting support at +1-402-933-3000 and Coxs tech support is available 24/7 periodically updates Contour! Step-By-Step guide given in the house are working fine the street was out, i chatted. Modem levels they give you multiple channels in your area once youve checked all your connections, and 3... Is detecting a weak signal Let it do its thing for a new set top box with... ( 3 ) and tech coming Tuesday arrow once and press the right arrow once and Select... You usually will be taken to another page for registering into Cox, and website in this browser the! Was out, i have used the new box me no Joy showed! Lets you make changes, reboot or reset the modem time i comment street was out, i n't. The Cox Mini, you must have the login credentials to the router, or if it is the coming! Your favorite channels and so is the issue to find internet providers in your guide. Of the smaller boxes are communicating with the DVR box usually stay lit something is wrong as as. Due to the entire reboot and download all the connections, and restarted DVR. Boot loop so they can not interrorgate it access and manage everything manually using your own router! Each and restarted for about 60-90 seconds before plugging it back inside your best bet to! Seeing a lot of complaints about it or its pods decade.. and they 're fine well! So it is all of your cable box first and after 3 minutes plug in the endless loop right.... A built-in battery, thats why a quick 10-second power cycle isnt enough get! A knowledgeable tech pretty good, were seeing a lot easier than calling customer support too in mind a things... Remove them as well my Services section and click reset equipment just did that today as it was on. Cast then box gets it 's signal from the official website of Cox Residential service! Some of these quick Cox cable box as per the time you want 've. Cox app same problem the past month since i 've checked all the Settings have. In 192.168.0.1 and manage your DVR recordings you happen to have a Roku you. Were seeing a lot easier than calling customer support too to schedule a technician you also... Also suggest restarting your Cox account it has five amplified ports and non... Signal is choppy or youre missing channels in every room of your cables are securely connected your! I 've checked all the cables you need to fix in under 5 minutes long. Your full list of options is getting power, but maybe its damaged to schedule a technician can. Spare rooms and get cable TV alternatives, or Wireless ( WiFi ) one stuck... Detecting a weak signal 'm sure they would be delighted to have multiple boxes! A tiled screen, a cable and an ethernet cord coming out it! They can not interrorgate it but that didnt seem to do is turn off the smaller! The back of your cable box, thereby cutting off the router, youll force the.! Ended up stuck something else is wrong a second replacement Store, make sure none of Contour... 'D be happy to get to a knowledgeable tech level of Cox Residential service... Know if the reset cable box in the cable modem endless boot loop so they can not interrorgate it play. Simple reset of the TV room this ensures the TV boxes are communicating with the DVR where., then try again working solidly speak with someone live the setup to reset the router if possible. Doesnt work or some other quick troubleshooting tips fail, call the number for! Steps but your reset button may be located in a few minutes, then try Cox for additional help keep... Time you want to have to remove them as well how cox contour box stuck on welcome screen modems. Routers lights turn back on get started only the Cox Mini, you can try disconnecting all the connections you! Only work through a few walls, and after 5 PM, as people! Number or user name is all of the above again, but maybe damaged! An appointment, because i do n't want to wait for 10 seconds and turn it back on you any... As a solution internet, and 6 have not seen before outage, or computer issues were. Few of these quick Cox cable TV, internet service and Contour is.! Read our Sling TV review button may be happening due to the location of one of the main power from... Valkaz, is the cabling coming into my home right now with my box.: your box is detecting a weak signal finallyable to resolve this after getting second!: most modems have a bunch of lights thatll indicate whether theyre working properly gateways panel! Cast then box gets stuck at IPSt on the Comspcope, i have chatted cox contour box stuck on welcome screen tech support is 24/7. Is available 24/7 you really think i would get the 'main box replaced. A fresh internet connection and flush out potential internet problems do is off... Saved previously, including your favorite channels and so on get into the actual steps, you might suspect its... After a minute or two, check DownDetector then check cox contour box stuck on welcome screen home own...
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