Verification can help ensure real people write reviews about real companies. You must provide your full legal name, residential or business street address (not a P.O. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Once the funds are available, you can use them for all Transactions permitted in this Agreement. What this means for you: When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. Gem McGall 2 reviews GB May 11, 2020 Shocking company only reply to social messages So after my previous comment wirecard got in touch via Trust pilot and asked me to send them information (which I did). I figured the money was probably good and lost due to my error, but I e-mailed WireCard at the address on the back of my card to inquire. We are sorry for any inconvenience. The agent replied that he was not allowed to issue that information. If a computer system or POS terminal is not working properly and you knew of the problem when you started the Transaction or Load. If your Program has the option of requesting a Prepaid Physical Card, it also means the Physical Card provided to you. To the extent the arbitration firm's rules or procedures are different than the terms of this arbitration agreement, the terms of this arbitration agreement will apply. Tell us AT ONCE if you believe your Card has been lost or stolen. .css-1k4i9wm{box-sizing:border-box;margin:0;min-width:0;color:#201A19;line-height:22px;font-size:16px;-webkit-letter-spacing:-0.16px;-moz-letter-spacing:-0.16px;-ms-letter-spacing:-0.16px;letter-spacing:-0.16px;font-family:GrtskPetaSemi;}. Please email us the name and phone number registered to your card account at social-media@wirecard.com. Im getting tired because I dont have any satisfying answer. The Foreign Currency Conversion Fee will be equal to a percentage amount of each foreign currency Transaction, as set forth in the List of All Virtual Card Fees and the List of All Fees. The policies and procedures of the selected arbitration firm will apply provided such policies and procedures are consistent with this arbitration agreement. Customer service is EXTREMELY rude. Password Update Notice Youve reached the North Lane Wirecard activation page. All funds on the Card expire on the expiration date. If the Sponsor has arranged to have Direct Deposits or You are expecting Loads made to your Card at least once every 60 days from the Sponsor, you can call us or visit our website to find out whether or not the deposit has been made. Register Your Card Register Your Card for online access Activate Card Click here to Activate Card In a hurry? real-time FX rates and transfer fees, plus 24/7/365 access to multilingual customer service. Find your account number. I did not receive the refund back of $8.00. Please enter the name of the company you have received your card from. To begin learning about the activation process, make sure you have all of these things in order. So far, the card has only worked for 1 out of 20 attempts. Thank you for your time. You will not be liable if all of the following are true: (1) the purchase was completed without your PIN, (2) the purchase was processed through the Visa network, (3) you were not grossly negligent or fraudulent in the handling of the Card, and (4) the purchase was made for personal, family or household purposes. If your Card or Access Information has been reported as lost or stolen, if your Card has been suspended by us, or we have reason to believe that the Transaction or Load requested is unauthorized, suspicious or fraudulent. 0 1 vborchers New Member 1 Message 11 months ago I'm having the same issue. NorthOne is a financial technology company, not a bank. If your Program has the option to request a Physical Card, your Physical Card is a Network-branded Prepaid Card that lets you purchase goods and services from merchants that accept debit cards in the Network. You should expect that any Transaction that exceeds the amount of money on your Card should be declined. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO HAVE A JURY TRIAL, TO ENGAGE IN DISCOVERY (EXCEPT AS MAY BE PROVIDED FOR IN THE ARBITRATION RULES), AND TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF ANY CLASS OF CLAIMANTS OR IN ANY CONSOLIDATED ARBITRATION PROCEEDING OR AS A PRIVATE ATTORNEY GENERAL. This information is required to activate your card. If you have forgotten your security code, please call 800.672.2231. Applicable Law and Review of Arbitrator's Award. DO NOT USE AUTOPAY FOR ANY VERIZON services because the refunds will go to Wirecard. We would make sure to provide you with immediate assistance. One hour trying to login and access to my money, making several calls to custom service and just put on hold for several minutes, and after so long, just being said the money is not available and try in 48 hours. Enter login.wirecard.com/activate into the URL bar of your browser to begin using the service. So after my previous comment wirecard got in touch via Trust pilot and asked me to send them information (which I did). You can reach out to us anytime on social-media@wirecard.com and share your issue with us. The terms "we," "our," and "us" mean the Bank and include employees, officers, directors, members, managers, attorneys, affiliated companies, predecessors, and assigns the Bank as well as the marketing, servicing, and collection representatives and agents of either or both. To the extent permitted by law and as permitted by the Waiver of Jury Trial and Arbitration above, you agree to be liable to us for any loss, costs, or expenses that we may incur as a result of any dispute or legal proceeding involving your Card. PLEASE UNLOCK MY CARD!Second issue is i used an atm machine on 07/24/2019 and was never given my money. May we ask you to provide us the name and phone number registered to your account? We kindly ask you to share with us the name and phone number registered to your card account at social-media@wirecard.com. Hello Jorge, thank you for getting in touch. i tried to do a wire transfer and myi tried to do a wire transfer and my card was locked due to fraud, IT WAS NOT FRAUD. Currently those rules provide that the conversion rate may be either a wholesale market rate or government-mandated rate in effect the day the Network processes the Transaction. Thank you for your time. Roman Martin is the California Examiner's Senior Managing Editor. Well ok yes. This section of the Agreements explains some of our rights and obligations. Cancel & suspend. Click here to Contact Customer Service ACCESS AND MANAGE YOUR ACCOUNT Username Forgot Username Password Forgot Password Enter the text above. On the website for your Card, the List of All Fees and Transaction Limits reflect the current fees and Transactions Limits for your program. "Arbitration" is a means of having an independent third party resolve a Dispute. Thank you for your time. We would like to look into our issue and provide assistance. To activate your Wirecard card, youll need to follow a few basic steps that youve likely seen elsewhere online. Cannot be used at atm, cannot be used on any mobile wallet NOR delivery apps. does not endorse or sponsor and is not affiliated in anyway with SBA-PPP Loans. Our conversation has come to an end. Following our investigation, if we determine that unauthorized use or an error has occurred with your Card, we will credit your Card in the amount of the unauthorized use or error. Unless you and we agree to a different location, the arbitration will be conducted in the county where you reside. We are not responsible for any failure to provide alerts, even if you have elected to receive them, and we are not responsible if your computer or mobile telephone cannot receive or process the alerts. The party filing an arbitration complaint must choose either of the following arbitration firms for initiating and pursuing arbitration: the American Arbitration Association ("AAA") or JAMS, The Resolution Experts. From time to time, services related to the Card may be inoperative. This is just a way for att and wirecard to make money off of people who have problems with the card or leave a balance on it. Sketchy.. but I guess what would you really expect from them! Give your customer the power of choice with a digitally native toolset that drives end-user engagement whether you host the client experience, integrate via APIs, or take a hybrid approach. Couldn't make it happen. When you use your Card to pay for goods or services, certain merchants (such as restaurants and hotels) may ask us to authorize the Transaction in advance and may estimate its final value up to twenty (20%) more to cover any tip or gratuity that you may add to the purchase. When this happens, you may be unable to use your Card or obtain information about your Card. A Dispute includes, by way of example and without limitation, any claim based upon a federal or state constitution, statute, ordinance, regulation, or common law, and any issue concerning the validity, enforceability, or scope of this arbitration agreement. You agree to this Agreement by registering for, activating, accepting, or using your Card. But till now I haven't received any instructions. So, if youd like to activate your Wirecard (North Lane) card in 2021, you can do so by following the simple requirements. A deposit of funds paid by the Sponsor to your Card. We will make sure to come back to you asap and provide assistance. These alerts are provided to the mobile telephone number or email address designated by you, and you agree to receive alerts at that number or email address. Much to my surprise, they promptly assisted me and got a renewed card issued and sent to me swiftly. Our customer care team is there for your business when you need it most. This disclosure is a list of all fees that may apply to your Virtual Card following the provision of this Agreement. For each fee, the List of All Virtual Card Fees and the List of All Fees disclosure provides the maximum amount we may charge you for that fee and the conditions, if any, under which the fee is waived, or reduced. Hello John, thank you for sharing your experience. I don't have any access to my account. You could lose all the money on your Card. No matter which party initiates the arbitration, we will advance or reimburse filing fees and other costs or fees of arbitration, provided each party will be initially responsible for its own attorneys fees and related costs. Thank you for your time. The currency conversion rate in effect on the processing date may be different from the rate in effect on the Transaction date or the posting date. The cost of payment processing is well-known because it is a commonplace service. Carters Credit Card Login: How To Find Your Lost Carters Credit Card Account Username Or Password? I talked to chase bank and the money was given back to wirecard on 08/02/2019. Hello Chen, thank you for sharing your experience. This happened like 10 times in these yearsWorst service ever! For purposes of this arbitration agreement, the terms "you" and "your" include any authorized user and also your heirs, guardian, personal representative, or trustee in bankruptcy. Thank you for your time. If a court finds any provision of this Agreement invalid or unenforceable, such finding shall not make the rest of this Agreement invalid or unenforceable. This pages on-screen instructions must be followed. For questions or issues with your Virtual Express Prepaid Mastercard, you can contact the Onbe Card Service Team online or by telephone at 1-800-439-9568. It should be illegal to send people a refund this way. Box), date of birth, and other information that will allow us to identify you. Hello Ella, thank you for taking the time to share your experience with us. In order to comply with government agency or court orders. THIS PROVISION MAY SUBSTANTIALLY LIMIT YOUR RIGHTS IN THE EVENT OF A DISPUTE. The Lost Password page can be accessed by clicking on the link. View bill credits, adjustments, or discounts. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. gets rejected everywhere, and on their website when i register the card I kept getting errors saying "We were not able to validate the information provided. No failure by us to enforce the strict performance of any provision of this Agreement will constitute a waiver by us of any right to subsequently enforce that provision or any other provision of this Agreement. Or you can simply call the experts on the official number mentioned below: 1. You may obtain information about the amount of money you have remaining on your Card by calling us. We use dedicated people and clever technology to safeguard our platform. You also have the right to obtain a written history up to 24 months of Card Transactions and Loads preceding your request by calling us or writing to us. Ive had it when I had to listen to those crappy hold music for one and a half hour and still not been able to gey hold of anyone. 2022 North Lane Technologies, Inc. All rights reserved. We are sorry to hear that you had trouble activation your card. I tried to contact company but no one is responding and there no other method of communication that is working. The arbitrator must apply the terms of this arbitration agreement, including without limitation the waiver of class-wide arbitration. Received wirecard debit cards as a reward from employer. Hi Ms. Hampton, Thank you for reaching out to us with your concerns. Avoid like plague!!!! Hello Prince, thank you for taking the time to leave this review. We would also like to ask you to share with us more information and give us your contact details, so we can update you on the status of your request. Just send me my money! If youre having trouble activating your Wirecard card, our team of experts has provided the most straightforward solution. We aim to provide you with a positive cardholder experience and endeavor to resolve any cardholder issues in a thorough and satisfactory manner. Wire card let the fraudsters use their accounts for fraudulent activities and when reported one of their accounts with all the details they said they will look into it but never done anything about it after a lot of chasing they turned round and said they can't do anything thing at all and closed the case. Activation your Card account Username or Password reach out to us anytime on @... Issued and sent to me swiftly go to Wirecard on 08/02/2019 rights and obligations and clever technology safeguard. Can use them for all Transactions permitted in this Agreement by registering for, activating, accepting or... Card may be unable to use your Card by calling us if youre trouble... 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Find your Lost carters Credit Card account at social-media @ wirecard.com and share your experience with us below. And is not affiliated in anyway with SBA-PPP Loans 1 out of 20 attempts, our team of experts provided. Credit Card Login: How to Find your Lost carters Credit Card Login: How to Find Lost. Senior Managing Editor I used an atm machine on 07/24/2019 and was never my! Got in touch via Trust pilot and asked me to send people refund! Once the funds are available, you may be unable to use Card..., you may obtain information about your Card has only worked for 1 out of 20 northlane wirecard customer service phone number thorough satisfactory. Arbitration will be conducted in the county where you reside to look into our and. Problem when you need it most as a reward from employer comply with government agency or court.... Comply with government agency or court orders you could lose all the money on your Card you and. 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