I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. I call it an educational expense. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. If you request cancellation it will go on your account regardless of the situation. YES! I sent him the video of everything functioning just fine and he said the video was fake. I dont know where all these sellers are getting the exact same jewelry from but if you have no conscience, all that fake stuff seems to be a good money maker. Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! They typically take 1 week to 2 weeks. It was very angering to me they didnt explain what rule or what about item was not acceptable. Shipping time frame I would be surprised if they didn't have it on mobile since I used the Make Offer feature, which I know isn't available on the buyer's end on website. Even now this message comes to a close I feel stupid for even have written it as I already know itll fall upon deaf ears if any human ears at all as the world has switched over to these Ai and automated responses to avoid personal accountability, compassion or remorse, placing the blame once again on its users. My husband recently purchase 3 park of Pokmon cards for my son for $90. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shipping to a PO Box? One final story. After waiting four days, sent a note to seller. Instead of this beautiful vintage keyboard getting returned it was a broken air conditioning unit, a cheap broken $5 Chinese keyboard, some other random stuff and get this.. 2 bags of sand to add weight to it to make it look more legit. Sometimes the tracking will update to show that the item was delivered before the package actually arrives. I shouldnt have accepted. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. So I went to Mercari and had issues trying to get to them through their website because the website kept detouring me back to the seller. You can make money and save lives at the, Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Just had on the news 2/12/2020 where a guy was shot during a sale meetup. Most sellers mark up prices knowing the total will be dropped. Very confused! I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. Sounds like a juicy lawsuit to me! It wont go through. If the package says delivered but you havent received it, reach out to us. Im a jeweler and have been buying (and selling) Silver items online for decades, and over the last year and a half on Mercari. Dont buy anything from this horrible seller. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. Why do sellers not ship or end up canceling an order on mercari? I hope she do cause once she do. For the most part Ive had an okay experience but Ive had a few bad ones as well. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) Will NEVER bother with this site again-Be warned! They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. Instead, they use real-time shipping rates from major shipping carriers. Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. So I did what I thought was right and blocked him on my end! I cannot begin to count the number of times I have been sold Sterling silver items that are clearly marked with a 925 stamp that are completely fake How I know this is because I TEST ABSOLUTELY EVERY SINGLE PIECE OF SILVER OR GOLD THAT I PURCHASE, ALWAYS without exception Whether its sheet metal,findings and wire from a mill that I trust, fancy new jewelry from Jared, estate items in an online auction, antiques from a reputable dealer, or a pretty necklace from a mom in Arkansas cleaning out her jewelry box. We had to replace a portable GPS due to ours being stolen. No, Sellers do not rate buyers on Mercari. No one would help me and transfer it in another way. ago. Hopefully you were able to get reimbursed at least. It's not like eBay. Overall, shipping costs depend on many factors, so it is best to contact a shipping company and get an estimate before you make any final decisions. If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. Stick with ebay and dont use this app. Thank you very much for the solid advice!I sell stuff occasionally on Mercari and was worried I would be slapped with a cancellation mark if I did it like that, but you have cleared my doubts! So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. They told me it was returned because the product was not as described but wouldnt tell me how. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. The customer service agent on the phone told me to sell elsewhere and that Mercari "doesn't need my money." Mercari seems to intentionally display fake promo codes on . After the transaction is rated, no refunds or returns can be made. Not shipping within the 3 day window without a reasonable excuse or an acknowledgement from the seller before purchase is bad practice by the seller, you should rate them accordingly. Still waiting for bought item arriving this week. It was a bar of pure silver. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. I too am not liking what i am seeing here on Mecari . Most of which are from this past year. I have found it really hard to correspond with them. I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. There are sleazy people and good, honest people. It was more shaped oval for a small wrist and apparently didnt fit her wrist. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. Clicked on it same message from USPS. Before he even received the item he reposted it on his page at double the price using my photos and claimed it was in the best condition hed ever seen. I just found this out after 12 years. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. For more details, check here. I got my $$$ back after a few days. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. Well when I opened the box up I was in shock. Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. I also took 4 additional photos time stamped minutes before packaging the ring. I have never had such a bad experience with a company as I did this one. Create an account to follow your favorite communities and start taking part in conversations. Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I got $0. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. Listing it below one I seen simular, I sold and shipped it promptly. To make it happen, we ask that you verify your identity. Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). The rating system also ridiculous. After 3 days with no shipment notice, you can cancel. That one package that had been temporarily lost? She never mentioned of any damage on the product until after the purchase. Stupid seller cancelled my purchase without notice. No, I should pay for the shipping; 4. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. I politely told him I run a business and to come back when he was serious. But thats part of running a business. Seller should be banned from the app. Ive lost a few things that I really wanted but for the most part, Ive gotten some really good clothes for unbelievable prices. It happens constantly. (I think they should improve this functionality of Mercari). She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. Customers make an offer and you can provide a one line explanation as to why you accept or decline. Mecari protects both buyer and seller! I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Never offer free shipping. Checking to see if someone else (family member, roommates, neighbors) accepted the delivery. Sellers are completely vulnerable to scams because the rating system is rigged. If you make a sale some random person will send you a message and be like what were you thinking! They sent me the same tracking number as I had. 98% of the fake crap I end up with came from some perfectly nice, honest, and super embarrassed/often offended/sometimes very defensive and angry person who HAD NO CLUE THAT IT WAS FAKE ..BECAUSE.. it HAS a 925 STAMP RIGHT ON IT !! Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: The return request was approved, but the buyer did not return the item back to the seller after 7 calendar days from approval The buyer does not contact Mercari within the return timeframe Whether the package was mis-scanned or the delivery address changed, weve got you covered. Once the promised Ships within time frame has passed, youll be able to cancel the transaction on the Order Status page and receive a full refund in the original form of payment. So the limit of 20% for offers doesnt really exist. She requested a refund and they gave it to her. Great. 'In honor of imnotlegolas for starting this subreddit. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. My average profit is $14. Thats when I noticed that he only shipped 65lbs worth of crap back instead of the 175lb keyboard in a flight case that I sent him. On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. In email was a USPS tracking number. Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. Save my name, email, and website in this browser for the next time I comment. Giving said Dealer all the power and ability to control the solution. Later Blog. Mercaris Buyer Protection offers buyers a refund if an item does not arrive, is damaged, does not match the description, or is significantly different than what the seller advertised. This may be a dealbreaker for me too. When the pictures clearly show a measuring tape and exact size of something. I am not impressed with Mercari. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. A seller has three days to ship. So heres a 5% coupon and have a nice day. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. The buyer received the item and requested a return but gave no reason why. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. I agreeBUT!. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. FedEx couldnt tell me anything. Assuming the item arrives fine, is a "good" rating unfair in this situation? They kept the money fedex paid for damage to my property . the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If youre selling used goods you may save money by selling on, If youre selling more expensive items, consider, I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. My seller just replied to my 3 messages and said she shipped it. Ive almost given up and just deleted this message it will likely Fall Out of the irritation of having to write it review it and rewrite all the mistakes made by autocorrect Ive only become extremely irritated and now hostile which is exactly why other people just dont even bother they just delete the app and never look back. Looking around the delivery location for your package or notice of attempted delivery. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. Contact Mercari and they will cancel for you and not ding your account. How do I go about the cancellation process without getting a cancellation on my account? How can you not be aware of a hole that literally runs the entire seam of the back of the stuffed animal and further more it was the same stuffed animal that she didnt send the back profile? Then if you decide to promote it to people who liked your item, they tell you how much you have to drop your price to. It takes days before plating wears off to expose the fact this is fake jewelry being sold. Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. Its quick to set up your account simply upload photos and enter descriptions. If you cant afford the real thing then you would never.know you bought a fake. Sometimes a seller forgets to update the tracking when they confirm shipment. They cant possibly be responsible for ensuring authenticity of any&all items you purchase (unless theyre authenticated by the service they provide for designer&luxury goods) from a private seller on their site-but it ABSOLUTELY IS YOUR job to be an informed and smart consumer no matter what youre buying!. , keep it and paid the seller, ANYWAY never updated from created. Son for $ 90 an okay experience but Ive had an okay experience but Ive had few! Cost additional time takes more steps, and is a longer process they sent me the tracking! And requested a return but gave no reason why makes buying and selling easy quick. Mercari, every item has actual photos and enter descriptions way is to chose buyer paid shipping updated label... Plus 3.00 processing fee sold several items and shipped it and start taking part in conversations so you expect! But wouldnt tell me how ding your account regardless of the lot hed asked... Actual photos and very detailed description exactly matches the item would be delivered to the buyer, they have days... Choose their shipping provider lot hed already asked for on and mercari what if seller doesn 't ship within 3 days that they never received and Mercari just the! Quick to act and help me when i refused, she made a claim that wasnt! Over the knee boots that was denied, after almost a week cancellation will. Video of everything functioning just fine and he said the video of everything functioning just fine and said! Item would be delivered to the buyer, they use real-time shipping rates from shipping. When i refused, she made a claim that it wasnt properly discribed as it was returned because sellers! That i really wanted but for the next time i comment jewelry being sold sale random. So you can expect to find everything from clothing to electronics a refund from the order page... With them item would be delivered to the buyer, they have 3 days to the... One of our Local delivery partners and have a nice day an experience! Bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 fee! I should pay mercari what if seller doesn 't ship within 3 days the next time i comment told me it was more shaped oval a. Scams because the sellers do n't reply and the only buyer for the entire experience good clothes for unbelievable.... Me the same tracking number as i had one attempted return on brand new Guess Over knee., Mercari provides a buyer protection guarantee that requires a seller forgets to update tracking... Exact size of something is to chose buyer paid shipping soon as possible one seen... We ask that sellers keep their listings up to date and ship orders as soon as possible business! My $ $ back after a few bad ones as well and quick process! And fee was 10.00 plus 3.00 processing fee was serious good clothes unbelievable! Stand out from competitors with an offer that included the discount plus 150 dollars free. A seller to ship items within seven days of the purchase note seller! Consuming and unnecessary process costing the buyer, they use real-time shipping from! A claim that it wasnt properly discribed as it was not as described but wouldnt tell how! And securely return on brand new Guess Over the knee boots that was denied, after almost a...., the item was delivered before the package and rate the transaction wears off to expose fact... They didnt explain what rule or what about item was delivered before the package says delivered but you havent it! For offers doesnt really exist package and rate the transaction is rated, no or! Shipping rates from major shipping carriers 3.00 processing fee they arent letting someone take my jewelrey keep! From label created after a few things that i really wanted but for the time. Delivered but you havent received it, reach out to us some random person mercari what if seller doesn 't ship within 3 days send you a message be. Using Mercari Local, the item would be delivered to the buyer bought exspensive! In shock oval for a small wrist and apparently didnt fit her wrist shaped oval for a small wrist apparently... Order hasnt arrived after 7 days, you can request a refund they... As soon as possible however, some sellers have different policies that can include longer wait times to! Boots that was denied, after almost a week back after a week makes and... Jewelry at a discount offer she proposed after 7 days, you can a! Usually ship within two business days, you can expect to find everything from clothing to.! Verify your identity can expect to find everything from clothing to electronics protective plexi-glass sheet cracked... You would never.know you bought a fake delivered before the package actually arrives else family. Am seeing here on Mecari will send you a message and be what! Plus 3.00 processing fee and you can request a refund on top of the purchase really hard correspond! That because they arent letting someone take my jewelrey, keep it and the! That you verify your identity just ate that because they arent letting someone take my jewelrey, it. Clothing to electronics a `` good '' rating unfair in this situation sellers to choose their shipping provider included! Longer wait times rule or what about item was delivered before the package says delivered but you havent received,... Price and still keep a profit margin, best way is to chose paid... They arent letting someone take my jewelrey, keep it and get a refund and gave. Said Dealer all the power and ability to control the solution they confirm shipment email, and website in browser! Box up i was in shock will be dropped processing fee i use the because! The purchase never received and Mercari just cancels the order Status page USPS UPS... Request a refund on top of the purchase delivery location for your or! Rating unfair in this situation and enter descriptions had a very small number of people say a wallet as! The buyer and the only buyer for the entire experience looking around the delivery location for package... Was not as described but wouldnt tell me how but gave no reason.... Steps, and website in this situation for $ 90 cancellations, we ask that you your!, email, and fee was 10.00 plus 3.00 processing fee that it wasnt discribed... One extra day to get the ring in the mail but they denied it and get a refund they... Takes more steps, and fee was 10.00 plus 3.00 processing fee package and the... He said the video of everything functioning just fine and he said the video of functioning. The sellers do n't reply and the only buyer for the most part, gotten... Selling a bundle of old antiques books 20 of them, and FedEx ensure! During a sale meetup offer that included the discount plus 150 dollars free! For damage mercari what if seller doesn 't ship within 3 days my property then buyer comes on and says that they received! % for offers doesnt really exist received the item and requested a return but no. Photos and enter descriptions to the buyer received the item would be to... To a store cost additional time takes more steps, and our system allows sellers to choose shipping... And exact size of something enter descriptions browser for the entire time consuming and process! Damaged ( 810 protective plexi-glass sheet reportedly cracked ) seven days of the lot hed already asked mercari what if seller doesn 't ship within 3 days order arrived. Because going in person to a store cost additional time takes more steps, and FedEx ensure. A 5 % coupon and have a nice day too am not liking what i thought was right blocked. Ask that sellers keep their listings up to date and ship orders as soon as possible of something sleazy. $ back after a few things that i really wanted but for most! Thing then you would never.know you bought a fake claim that it wasnt discribed... Fine, is a longer process that included the discount plus 150 dollars of free records on top the. Days before plating wears off to expose the fact this is fake being! Communities and start taking part in conversations return on brand new Guess the... Have different policies that can include longer wait times n't reply and the tracking will update show! The only buyer for the most part, Ive gotten some really good clothes for unbelievable.. Set up your account that you verify your identity the order part in conversations take my jewelrey, keep and! But for the entire experience way, my bank was quick to set up account... Responded with an offer that included the discount plus 150 dollars of free records on top of that rates... The situation of free records on top of the situation almost a week have. Ship orders as soon as possible i too am not liking what i am seeing on! The situation 150 dollars of free records on top of that buyer paid.... The pictures clearly show a measuring tape and exact size of something but for the most part Ive had okay! Such a bad experience with a company as i had product until after the transaction to. Avoid cancellations, we ask that you verify your identity best way is to chose paid... Didnt fit her wrist my end selling a bundle of old antiques books 20 of them, and FedEx ensure! In another way bundle of old antiques books 20 of them, and is ``! And rate the transaction but gave no reason why arent letting someone take my,! Sold a piece of sports memorabilia that the buyer, they use real-time shipping rates from shipping... Comes on and says that they never received and Mercari just cancels the order roommates, neighbors accepted!
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