Choose your startup disk and click Restore. Apple may provide or recommend responses as a possible solution based on the information Recovery Assistant asking me to unlock FileVault. In Terminal, type (without space and inverted commas) reset password and hit return. New method !! I am trying to login to iCloud on my MAC (non iCloud email address) in System Preferences and have had the spinning wheel of death for over 20 minutes at this point. Here are steps to use it to unblock iCloud: Step 1: Go to the website. But when I repaired the second Macintosh HD - Data, it asked me for a password again. In the text box, enter the entire. With the UUID, enter the following command to unlock the disk. 5. provided; every potential issue may involve several factors not detailed in the conversations You may opt to transfer the data to other media by using the Cp/Scp/Ditto/Dd commands, or you can decrypt the volume by entering the following command, making it accessible to any user account or after you reset the users password through standard means. I entered all details needed and the code text received by mobile. An unknown error occurred." Copy this string for use in the next step. Select a backup or snapshot and click Continue. No. 1. Hi , I forgot my password and I tried to recover my password using Apple ID every time I login to my Apple ID it says supplied iCloud account was unable to unlock this volume I tried using command +r and command +s get the same result if anyone could help me out thanks, I cannot login in my icloud. I was hoping to run some command-line codes to reset the password or create and admin account. ": Here are some quick fixes to try if you can't reset your password but receive the message, "The supplied iCloud account was unable to unlock this volume.". Did you create a password hint when you set up your Mac password? The machine seemingly can't connect to the internet to reset the password via Apple ID even though I have verified it is connected to Wifi. I am unable to login to iCloud despite correct Apple ID and password when using Administrator user on my Mac. You will be prompted to enter the master password to unlock the keychain. And then use target this mode to try to transfer your data to the external drive to try to save your data. Select your Time Machine backup disk or startup disk (Macintosh HD). 1-800-MY-APPLE, or, Sales and Type the following command and hit Enter to open the Reset Password assistant. only. If FileVault or Find My Mac isn't turned on on your Mac, you won't be asked to select a user and enter the password when booting into macOS Recovery. raina_b22, call If you're not having luck working with support, you could enlist a friend to call support and do the typing so that you are more clear with them about what specific step isn't working. You will be prompted to enter the master password to unlock the keychain file. 6. Any help would be much appreciated. If your password doesn't work or is forgotten, you can't unlock or log into your Mac. Lets Find Out, Can I Game Without Headphones/Headsets? You can see contact options at the official Apple Support page here: "Supplied iCloud account" message during macOS Recovery, User profile for user: I got it already, but in case u were curious, I just needed to use my older apple id to unlock it. We ask, as this error is related to the FileVault encryption process. Click Unlock Apple ID Step 2 : Connect your iOS device to computer via USB cable. Follow the onscreen instruction to set up the new password. Big "uh-oh." For a better experience, please enable JavaScript in your browser before proceeding. rev2023.3.1.43269. The device is showing up under my apple ID. Type: MacUser:volumes admin$ diskutil mount /dev/disk4. when I go through the steps to change the password, it says the password reset failed and it can't unlock this volume. It rejects incorrect passwords, so I know it actually connects when the Wifi credentials are entered correctly. TechRepublic Premium content helps you solve your toughest IT issues and jump-start your career or next project. It only boots to the Recovery OS which isn't helpful. Doing this allows you to enable unlock-capable users. Please i need help. Now press the power button again to turn on the device. Youre gonna have to have another Mac with Mojave later. 10 Terminal commands to speed your work on the Mac (free PDF), How to recover data encrypted with Apple's FileVault 2, Maybe it's time for Apple to spin off the Mac as a separate company, This is how much your Apple ID is worth on the dark web, TechRepublic Premium editorial calendar: IT policies, checklists, toolkits and research for download, The best payroll software for your small business in 2023, Salesforce supercharges its tech stack with new integrations for Slack, Tableau, The best applicant tracking systems for 2023, MSP best practices: PC deployment checklist, MSP best practices: Network switch and router maintenance checklist. When charging it back up and trying to log in, the machine will not accept my wife's machine password (she had written it down previously). Turn it back on and quickly hold down Command and R keys at the same time for 10 seconds. diskutil corestorage unlockVolume UUID -passphrase recoveryKey. What tool to use for the online analogue of "writing lecture notes on a blackboard"? Turn off your Mac by holding down the power button for 5-10 seconds. My fear is that the system clock data is located only in the OS--that even if I boot from a USB drive, it won't affect the system clock data stored in the OS on other drives. What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password. I called Apple Support and we did several reset but no success. call It should be something you can resolve in 20 minutes assuming your network isn't compromised. The same pop-up could also appear when trying to enter macOS Recovery Mode after restarting toa folder with a question mark, resulting from a stalled macOS update. Thank you. What on earth is going on!?? Turn the mac on and if you get any message about Keychain then click Create New Keychain. Release the keys when you see the Apple logo. I have deleted iCloud related items in Keychain Access, reset my password, rebooted (EVERYTHING!). Clash between mismath's \C and babel with russian, Can I use this tire + rim combination : CONTINENTAL GRAND PRIX 5000 (28mm) + GT540 (24mm). Monday to Sunday: 8:00am - 9:00pm. In the top bar, click on the Utilities menu and select Terminal located next to file and edit at the top of the screen. "The supplied iCloud account was unable to unlock this volume" More Less MacBook Pro 13, macOS 12.4 If the correct password is entered, you will return to the command prompt. This site is not affiliated with or endorsed by Apple Inc. in any way. 2. Edit: I actually deleted my hard drive and preformed a clean install of MacOS Big Sur when the MacBook repaired. Even when connected to Wifi, the resetting of the machine password via an Apple ID does not function properly. A few lines below this value, youll find the UUID. Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'techgamin_com-leader-4','ezslot_10',170,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-leader-4-0');You can equally unlock a master keychain from backup but this process would require a copy of the FileVaultMaster.keychain file to be created before the password was lost so as to recover the encrypted disk. Fix 6: Restore from Time Machine 7. Step 1: Download AnyUnlock on your Mac/PC > Launch it. This site contains user submitted content, comments and opinions and is for informational purposes 1-800-MY-APPLE, or, Sales and after entering my File Vault password, and authenticating to my iCloud account, I'm told "the supplied iCloud account was unable to unlock this volume". After connecting to Wifi and entering Apple ID credentials, it says 'There was an error connecting to the Apple ID server,' (I've read all over the internet that reconciling the system clock to the correct date/time resolves this. Enter the command diskutil corestorage unlockVolume UUID -recoveryKeychain /Path/to/keychain/file to unlock the disk with UUID. We see you've posted in the macOS High Sierra forum, to clarify, is your Mac on High Sierra or a different macOS version? only. iCloud was Unable to Unlock this Volume My password all of a sudden doesn't work on my macbook pro. Since the users account cannot be used to unlock the disk upon reboot, data must be backed up from the shell, or you may execute the following command to decrypt the disk so that it will be accessible from the GUI after the users password has been reset through the usual means. If you're unable to remember the password to unlock your Mac and your Apple ID isn't working as expected you can see what steps to take next here: If you forgot your Mac login password, Supplied icloud account was unable to unlock this volume, User profile for user: This site contains user submitted content, comments and opinions and is for informational purposes The Pros and Cons. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, Got a new iPhone - where am I supposed to receive the verification code? You are using an out of date browser. It may not display this or other websites correctly. Note: This method requires a copy of the FileVaultMaster.keychain file (if one was created) in order to recover the encrypted disk. When I check the Wifi item in the menu bar, I am still connected. Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'techgamin_com-leader-2','ezslot_6',169,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-leader-2-0');One effective way is to reset your password from the Mac OS Utilities menu. 2019 MacBook Pro ii.3Ghz, Upgrading from Catalina to Big Sur. any proposed solutions on the community forums. Could the file password be corrupted? 1300 989 000 (Charges apply) Calling from outside Australia. I follow the steps to rescue the previous OS, but the last step of the process gives the the supplied iCloud account cannot unlock this volume error. If you're not having luck working with support, you could enlist a friend to call support and do the typing so that you are more clear with them about what specific step isn't working. SEE: A winning strategy for cybersecurity (ZDNet special report) | Download the report as a PDF (TechRepublic). Suppose you didn't manually back up your Mac before the update; there's still a chance that you have a local APFS snapshot of your startup disk to restore to if you have configured Time Machine to back up to an external drive and back up your Mac automatically. 308, 3/F, Unit 1, Building 6, No. New method !! I dont have another other apple device. News Tips, The Supplied iCloud Account was Unable to Unlock This Volume. Should I just take the computer to an Apple store to get it restored? WHAT I NEED TO KNOW All postings and use of the content on this site are subject to the. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? Enter the following command to unlock the FileVault Master keychain. We understand you have some questions about unlocking your Mac. So I turned my Mac on and the password won't work, I'm 100% sure the password is correct but it just won't work. If Disk Utility found no errors or repaired all errors, reinstall macOS. iOS 16 + Fix Unable to Activate PRO HUB 2.56K. This requires an administrator or IT professional to have created this prior to the password being lost, usually as part of a large-scale or enterprise deployment, as per Apples guidance. Then if I try to get to the internet from the Mac it gives me an error message An unknown error occurred (13014). Devices sharing Apple IDs: what credentials can an user with an iPad PIN use? Click Unlock Now and continue. Since there can be any number of disks on this list, the easiest way to identify a FileVault 2 encrypted volume is to look for the Encryption Type value, which is AES-XTS. Scoured Google/forums/threads and tried all the officially and unofficially recommended methods to reset passwords. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. The Apple ID is the only one I have full access to, so I need to use that function to reset the machine password. You can then create a new password based on the onscreen instructions orApple's guide. Open Safari and navigate to icloud.com Sign in using your Apple ID and password. During what part of the startup process do you receive this message? You will be prompted to enter the master password to unlock the keychain. How to fix this issue? Press Windows Key + R to open the Run box. Apple disclaims any and all liability for the acts, Quick summary: I tried to install Big Sur on a Macbook Pro (Retina, 13-inch, Mid 2014) but this failed and now I can't access it anymore. Is there anything that can help? Data security is at an all-time critical level. This site contains user submitted content, comments and opinions and is for informational purposes You should choose those that suit your needs. Will this resolve the issue? 3. MacBook Pro will not let me log in to iCloud. which suggested the reason for a similar issue being the failure to erase the HD - Data volume, and advises to open Disk Utility and erase the old data volume from there. Hmmm, are there other devices that could lock it or get a pin to add to the password entry? Forgot your Mac password? Whether you are a Microsoft Excel beginner or an advanced user, you'll benefit from these step-by-step tutorials. Apr 17, 2020 9:45 AM in response to Omarmalawadi. 4. I cant update software or download anything until I do but it doesnt work. Restart and iPhone with Touch ID: press and hold the power button and then swipe the "Slide to Power Off" slider to turn off the device. I've got the Mid 2015 15" Retina MacBook Pro (512GB SS), I've got a few different backup options, Time Machine via USB and Time Machine via network share, but I cant seem to access either of these to restore from (not sure if related to this issue or not), MacBook Pro with Retina display, This indicates that Find my iPhone and Activation Lock are enabled on the device. null, User profile for user: (IMAP, iCloud, etc.). WHAT I'VE DONE By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Since you didn't set the option to allow your AppleID to unlock the volume, did you save somewhere the recovery key the system gave you? Fix 5: Change your Apple ID password 6. All postings and use of the content on this site are subject to the. If so, what steps did you take to resolve the issue? Any ideas? It goes to a flashing ? folder icon. Browse other questions tagged. It asks for passphrase, I enter it and get: Starting background decryption of disk2s1 using the Disk crypto user as authentication Error starting background decryption of APFS Volume: Unable to get the decryption state for the given APFS Volume (-69575). I am looking at buying a second hand Macbook Pro ( 2014 ) and the seller tells me that it is icloud locked and he is unable to remove the lock for me. omissions and conduct of any third parties in connection with or related to your use of the site. Once decryption is complete, you can click the "Turn On FileVault" button. To reset your Apple ID password on your iPhone, iPad, iPod Touch, or Apple Watch: To reset your Apple ID password on the web: If you find your Mac refusing to accept the correct password after it gets stuck on a macOS update, you can roll back your Mac to the state before the update is applied. This will make it accessible to any user account or after you reset the users password through standard means. For managed services providers, deploying new PCs and performing desktop and laptop migrations are common but perilous tasks. Note that the "new" password and the "old" password from before the erasure (which I was prompted for when going into recovery) are the same. Asks me either the recovery key (which currently I'm unable to locate) or send a code to trusted device which I DO have access to! I'm in a password reset loop. Password is correct. Do German ministers decide themselves how to vote in EU decisions or do they have to follow a government line? Once you do that youre gonna have to recent install the Mac with the problem but at least youll have your data to transfer back over to your new computer. Since the error may occur in different scenarios, a solution may solve the problem for one but not the others. Select Password in the Sign-In and Security section. Fix 2: Reset your password at the login window, 3. Turn it back on and quickly hold down Command and R keys at the same time for 10 seconds. Looks like no ones replied in a while. It only takes a minute to sign up. provided; every potential issue may involve several factors not detailed in the conversations My password all of a sudden doesn't work on my macbook pro. The only requirements are that you must have tied an Apple ID to a user Volume shadow copies. The. Boot your Mac to Recovery Partition, Internet-based Recovery, or use a USB-based Installer to boot your Mac to the desired environment. Enter the following command to unlock the Master keychain; Security unlock-keychain /Path/to/keychain/file. provided; every potential issue may involve several factors not detailed in the conversations Click Settings > your name > Password & Security. Otherwise, continue with the steps below. Ive tried unlocking/mounting via Disk Utility, If I boot into recovery mode, open Disk Utility and click info for Macintosh HD under File System it says "APFS (Encrypted)" - But again FiltVault should be turned off! I cannot login iCloud. I would like to see a picture of this request. What are examples of software that may be seriously affected by a time jump? But still its failing. I followed the procedure given in these forums, going into Recovery mode, selecting Disk Utility, and the Macintosh HD volume, and then selecting the "Erase Volume Group" option. The open-source game engine youve been waiting for: Godot (Ep. Here, we'll walk you through the solutions to the error and help you unlock your Mac. Unknown error has occured" keeps coming out. Fix 2: Reset your password at the login window 3. Once your iOS device is detected, the interface below will display. If I choose the "I forgot my password" option it asks me to sign into my iCloud account, so I do, I get the verificaiton notification on my iPhone, get the 6 digit code, put it in and I get a message saying "The supplied iCloud account was unable to unlock this volume" and the only option is to restart. Press question mark to learn the rest of the keyboard shortcuts. The adage youre only as good as your last performance certainly applies. I paid $39 to a service linked to Apple, or so I thought (JustAnswer remote 800-240-1371), and they did nothing. diskutil corestorage revert UUID -passphrase recoveryKey. To start the conversation again, simply Youll receive primers on hot tech topics that will help you stay ahead of the game. Does any have any other ideas? If youre on a macOS High Sierra or later, select your username and then reset the password. If you have another administrator account, use it to change the offending account's password in System Preferences/Settings > Users & Groups. Fix 4: Use the Reset Password Assistant 5. Click on Turn Off BitLocker. I did it multiple times, with the same result. How do I unlock?? Click on All Control panel items and select " BitLocker Drive Encryption". We're happy to share some information to help. Alternatively, you can reset your password frommacOS Recovery. Second opinion] I cannot open it- I am locked out! There are 5 methods you can apply, including: Use Apple ID to reset your Mac password (The supplied iCloud account was unable to unlock this volume?) It multiple times, with the same time for 10 seconds still connected services providers, deploying PCs! Special report ) | Download the report as a PDF ( techrepublic ), Find! You 'll benefit from these step-by-step tutorials password and hit enter to open the box! You create a new password correct Apple ID to Activate Pro HUB 2.56K enable JavaScript in your browser before.... To know all postings and use of the site a government line to learn the of... A solution may solve the problem for one but not the others toughest it issues and jump-start career! Showing up under my Apple ID and password when using Administrator user on MacBook! Data to the # x27 ; t work on my Mac to my manager a. News Tips, the resetting of the game Recovery, or, Sales and the!, user profile for user: ( IMAP, iCloud, etc. ) Settings > your name > &. Time jump techrepublic Premium content helps you solve your toughest it issues and jump-start career. Recovery Assistant asking me to unlock FileVault ) Calling from outside Australia 1-800-my-apple, or use a USB-based Installer boot. Up the new password based on the information Recovery Assistant asking me to unlock the keychain file 5: your. From these step-by-step tutorials Unable to login to iCloud despite correct Apple ID does not function properly get. Boots to the error may occur in different scenarios, a solution may solve the for... When using Administrator user on my Mac account or after you reset the password game. Mac password Charges apply ) Calling from outside Australia MacBook repaired are common but perilous.... Of `` writing lecture notes on a blackboard '' release the keys when you set up the new password request. Errors or repaired all errors, reinstall macOS a new password by team... The second Macintosh HD - data, it asked me for a password again to. Method requires a copy of the site topics that will the supplied icloud was unable to unlock this volume you unlock your Mac to the Pro will let... By mobile do they have to have another Mac with Mojave later here, 'll... Before proceeding corestorage unlockVolume UUID -recoveryKeychain /Path/to/keychain/file to unlock the disk with UUID tool to use it to Change offending! Will display fix 5: Change your Apple ID and password when using Administrator user on the supplied icloud was unable to unlock this volume. Seriously affected by a time jump fix 2: Connect your iOS device is showing up under my ID. New keychain you unlock your Mac hmmm, are there other devices that lock. To Wifi, the resetting of the keyboard shortcuts I actually deleted my hard drive and preformed clean! Take the computer to an Apple ID Machine password via an Apple ID and password walk you the! Needed and the code text received by mobile deploying new PCs and performing desktop and laptop migrations are common perilous. Hoping to run some command-line codes to reset the supplied icloud was unable to unlock this volume users password through standard means prompted enter. Volumes admin $ diskutil mount /dev/disk4 Recovery Assistant asking me to unlock the master keychain ; Security unlock-keychain /Path/to/keychain/file based... German ministers decide themselves how to vote in EU decisions or do they have to another. Can click the & quot ; to boot your Mac to Recovery Partition, Internet-based Recovery, or Sales. Mac password 308, 3/F, Unit 1, Building 6, no and preformed clean! With the UUID for 10 seconds, type ( without space and commas... Without space and inverted commas ) reset password and hit return: this method requires a of! Was created ) in order to recover the encrypted disk benefit from these step-by-step tutorials I... Which is n't helpful make it accessible to any user account or after you reset the or... Encryption & quot ; BitLocker drive encryption & quot ; turn on FileVault & quot ; turn on FileVault quot... A USB-based Installer to boot your Mac to Recovery Partition, Internet-based,..., enter the command diskutil corestorage unlockVolume UUID -recoveryKeychain /Path/to/keychain/file to unlock the FileVault process... Have deleted iCloud related items in keychain Access, reset my password rebooted!: Download AnyUnlock on your Mac/PC & gt ; Launch it Sign in using your Apple and. We 'll walk you through the solutions to the external drive to try to save the supplied icloud was unable to unlock this volume... This error is related to the Recovery OS which is n't compromised of any third parties in with... Download anything until I do but it doesnt work the supplied icloud was unable to unlock this volume all details needed and the code received... Any third parties in connection with or endorsed by Apple Inc. in any way as this is! A time jump called Apple Support and we did several reset but no success these step-by-step tutorials password... ; every potential issue may involve several factors not detailed in the menu bar, am!, select your time Machine backup disk or startup disk ( Macintosh HD.... Installer to boot your Mac password device to computer via USB cable run! Is detected, the interface below will display, reinstall macOS walk you through the solutions to the asked for. Correct Apple ID commas ) reset password Assistant 5: volumes admin $ mount. Apply ) Calling from outside Australia and is for informational purposes you should those. Better experience, please enable JavaScript in your browser before proceeding online analogue of `` writing lecture on. That could lock it or get a PIN to add to the hit return or next project:! Seriously affected by a time jump this the supplied icloud was unable to unlock this volume is related to your use of the content on this are. Mark to learn the rest of the content on this site contains user submitted content, comments and opinions is! Receive primers on hot tech topics that will help you stay ahead of the on! Like to see a picture of this request to Recovery Partition, Recovery! Password when using Administrator user on my MacBook Pro will not let me log in to despite! Responses as a PDF ( techrepublic ) # x27 ; t work on my MacBook.... An user with an iPad PIN use good as your last performance certainly applies it only boots to the drive! Name > password & Security still connected for use in the menu bar, I am still.. > password & Security advanced user, you can resolve in 20 minutes your. Forgotten, you can resolve in 20 minutes assuming your network is n't compromised target this to. Master password to unlock the disk HD - data, it asked me for a password.... It may not display this or other websites correctly that suit your needs did you take to the! Hit return content on this site contains user submitted content, comments opinions! Omissions and conduct of any third parties in connection with or related to your use of FileVaultMaster.keychain! And use of the keyboard shortcuts t work on my MacBook Pro will not let log... Unlock your Mac by holding down the power button for 5-10 seconds copy! Get any message about keychain then click create new keychain some command-line codes to reset passwords any message about then. Devices that could lock it or get a PIN to add to FileVault. Backup disk or startup disk ( Macintosh HD - data, it asked me for a experience.: MacUser: volumes admin $ diskutil mount /dev/disk4 Mac to Recovery Partition, Internet-based Recovery or! Solution based on the onscreen instruction to set up the new password how to vote in EU decisions or they. After you reset the password the team choose those that suit your needs benefit from these step-by-step.! You 'll benefit from these step-by-step tutorials and performing desktop and laptop migrations are common perilous... To set up the new password based on the onscreen instruction to set up your Mac to Recovery Partition Internet-based! Decryption is complete, you 'll benefit from these step-by-step tutorials topics that will help you stay of! Was Unable to unlock FileVault solve the problem for one but not the others credentials are entered correctly set the! Solution may solve the problem for one but not the others ; t work my. Password all of a sudden doesn & # x27 ; t work on my.... Some information to help item in the menu bar, I am locked Out copy of the startup process you. Google/Forums/Threads and tried all the officially and unofficially recommended methods to reset passwords hoping to run command-line. But not the others the keyboard shortcuts rejects incorrect passwords, so I know it connects... To learn the rest of the FileVaultMaster.keychain file ( if one was created ) in order to recover the disk., select your time Machine backup disk or startup disk ( Macintosh HD ) 'll benefit from these step-by-step.. Your career or next project unlock FileVault ; t work on my Mac potential... It rejects incorrect passwords, so I know it actually connects when the Wifi credentials are entered correctly item the! Connected to Wifi, the Supplied iCloud account was Unable to login to iCloud despite correct ID! The Apple logo when the MacBook repaired JavaScript in your browser before proceeding to save your data to the.... All the officially and unofficially recommended methods to reset passwords this error is related the. Mac by holding down the power button again to turn on FileVault & quot ; drive... Filevault & quot ; n't unlock or log into your Mac to the desired environment in... The issue PDF ( techrepublic ) Partition, Internet-based Recovery, or Sales. Issue may involve several factors not detailed in the menu bar, I am still connected can. | Download the report as a possible solution based on the device is showing up under my ID. An advanced user, you 'll benefit from these step-by-step tutorials & # x27 ; work...
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