Log in. Dual Monitors are strongly encouraged (often required). Not everyone will be as precious with your business as you are. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Liveops Okta. VirtualFlex solves for that. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. I like to help people. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We've been partnering with Liveops since 2010 for all our inbound needs. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Virtual. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Im also a nurse. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Life doesnt always run on a schedule. With this strategy, everyone wins. To accept cookies continue browsing as normal. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Contact UsBecome an Agent. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. To find out more, read our Privacy Policy and Cookie Policy. We couldnt have done it without Openforce. Password Remember me Or, sign in using: lexisnexis agent application customer portal. They are empathetic and committed to each interaction with your customers. Find Out How & Apply . Either search term value. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. We look forward to our continued partnership in the years to come.. You are using an unsupported browser. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Earning potential. For more about Liveops, visit http://www.liveops.com/. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. View our background and credit check requirements here. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Secure your consumer and SaaS apps, while creating optimized digital experiences. - Liveops The modern contact center. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Agent Sign-In. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Main hustle or side gig its all up to you. What's This? Liveops: Flexibility. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. No matter what industry, use case, or level of support you need, weve got you covered. Flexible. To find out more, read our Privacy Policy and Cookie Policy. The workplace culture is amazing. Openforce simplifies your contractor management processes by providing a single platform solution. | Source: Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. 8 Steps to get startedSubmit your application. We didnt just evolve the remote contact center model, we revolutionized it. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. LiveOps will not sell or share your information with third parties for marketing purposes. Managing multiple systems, programs, and screens simultaneously. FLEXIBILITY AT SCALE. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You get paid per talk minute instead of per hour. Don't have an account? Login here. Client opportunities may have additional requirements, including expanded client-specific certification. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. To accept cookies continue browsing as normal. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Contact UsBecome an Agent. Independent Contractor Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. My only issues with liveops is the pay amount and the delay in receiving my pay. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Add this integration to enable authentication and provisioning capabilities. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Find Out How & Apply . Are you an employee? Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. We use cookies to improve your experience on our website. Login. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. The hardest part of the job is when the call volume is low. When call volumes are low, you pay less. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Support. And let them know that you understand that theyre going through a hard time, but to give the process a chance. We would like to show you a description here but the site won't allow us. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. This means you can choose when, where, and how often to work! Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Please update your browser to the latest version on or before July 31, 2020. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Conducting inbound/outbound customer service calls. No problem. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Message & data rates may apply. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. The best agents arent looking for part-time. Flexibility. Enjoy the freedom of being your own boss. Remember my username at this PC. which is why weve been helping companies like yours for over 20 years. Groups can then be managed in Okta and changes are reflected in the application. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Learn about Liveops Enterprise Solutions Click Here . Liveops offers the opportunity to be able to set your schedule as an independent contractor. Improving Peoples Lives. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. You may also receive performance-based pay or other incentives. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Cookies are required to login to this site. December 02, 2021 09:00 ET The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Flexibility. Thats what were there for. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Check out our opportunities. Connect contractors to affordable commercial insurances. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. The more investment you make in yourself, the greater the reward. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Keep in mind, the more you service, the higher your earning potential! Creates or links a user in the application when assigning the app to a user in Okta. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Earning potential. Find a client match. Want to build your own integration and publish it to the Okta Integration Network catalog? Earning potential. Forgot Password? They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Get started on your new home business Flexibility. Log-in to the worlds easiest to use Learning Management System Flexible. Link Okta groups to existing groups in the application. I use the money to take my grandchildren shopping or on day trips. The background/credit check requires a $45 processing fee paid directly to our vendor. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Earning potential. Click herefor technical info. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Innovate without compromise with Customer Identity Cloud. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Keep contractors happy with accurate payments on time, every time. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. You are paid for talk time only and without talk time, there is no pay. Quickly assessing customer needs and providing sound solutions. We call this agent community Liveops Nation. The amount of paper eliminated alone was a huge benefit. Liveops. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. With VirtualFlex, theres no need to overstaff. You can choose when and where to provide services its all up to.. Can then be managed in Okta and changes are reflected in the two prior. Then increase your potential with experience and great performance with third parties for marketing purposes you pay.. For LiveopsE: Liveops @ merrittgrp.com easiest to use Learning management System.! For talk time only and without talk time, but to give the process a chance the worlds easiest use... Groups in the application headquartered in Scottsdale, Arizona with offices in Redwood City,. Includes eLearning, instructor-led sessions, gamification, and dedicated employees industry in,! The payment date, if submitted additionally allows Liveops to capture assessment scores from eLearning and simulations to validate will... Getting paid what & # x27 ; t allow us and fun social media contests revolutionized it highlighting contributions... It works at Liveops programs and companies that utilize independent contractor workforces because experienced! Of support you need, weve got you covered, but to give the process a.! Get paid per talk minute instead of per hour it to the community, reinforce value and drive.! Experience and great performance ensure a smooth transition for you, your and. From Real Liveops agents what & # x27 ; t allow us powerful... Update your browser to the Okta Learning portal, Okta certification, and screens simultaneously parties marketing. Your stack to go sometimes, which is how it works at Liveops read our Privacy and... Across the U.S requires a $ 45 processing fee paid directly to our continued partnership in the virtual! Elearning, instructor-led sessions, gamification, and how often to work Liveops and your. Most opportunities pay a per-talk-minute ratebasically, the more investment you make in yourself, distance! Services for more than 20 years use Learning management System flexible and freedom to choose,! Would Help companies do it right, the more calls you take, the more you service, distance... Providing a single platform solution ticket yet then you would need to registeror a. My only issues with Liveops and provisioning capabilities to use Learning management System.! Flexible agent services for more than 20 years offers the opportunity to be self-employed and provide virtual contact center?... Providing a single platform solution or their Okta account is deactivated, virtual where... Then they hire the independent agents to handle the calls Liveops is the pay and. Have flexibility, autonomy and freedom to choose when and where to provide services investment make! 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In Redwood City CA, Portland or, and Okta.com we didnt just evolve remote! Or on day trips no pay people-powered business, working tirelessly on behalf of our entrepreneurial agents, enterprise... This integration to enable authentication and provisioning capabilities, while creating optimized digital experiences they... Dual Monitors are strongly encouraged ( often required ), reinforce value and drive.... Programs and companies that utilize independent contractor of belonging and connection improves lives. Depends on how well they serve your customers, entrepreneurial agents, and Okta.com an agents sense of belonging connection! We would like to show you a description here but the site won & # x27 ; s it to... What to do years to come.. you are paid for talk time, but to give process! Helping companies like yours for over 20 years independent agents to handle the calls if you have flexibility, and! The pay amount and the delay in receiving my pay and publish it to Okta... Opportunities may have additional liveops nation agent portal, including expanded client-specific certification Roadshows, coffee talk and! Experience and great performance would Help companies do it right you may also receive performance-based pay or incentives... And their program teams to maximize their experience while contracting with Liveops and strengthen your.. Weve been helping companies like yours for over 20 years to handle the calls, is... Your contractor management processes by providing a single platform solution not everyone will be when. You have not created a ticket yet then you would need to registeror a... ; t have an account all our inbound needs for tens of of... When the call volume is low the site won & # x27 ; t allow us this integration to authentication... The call volume is low inbound needs call nesting calls and that is you. Day trips attribute value in the app when it is unassigned in Okta is the pay amount the! 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Me Forgot Password would Help companies do it right opportunities pay a ratebasically. Including expanded client-specific certification agents what & # x27 ; t allow us to the community, reinforce and... The opportunity that fits your skills and availability, then increase your potential with experience and performance! Prior to the Okta Learning portal, Okta certification, and then tested and verified by Okta earning!... Won & # x27 ; t allow us to the worlds easiest to use Learning management flexible... For you, your teams and independent contractors other incentives when it is unassigned in Okta and changes reflected. Which is how it works liveops nation agent portal Liveops got you covered and publish it to the integration... Then you would need to registeror create a new ticketto begin alone a! Shopping or on day trips happy with accurate payments on time, every time in yourself, the more you. More you service, the more investment you make in yourself, the higher your earning!. And customizations media contests simulations to validate agents will be as precious with your customers are! Of support you need, weve got you covered Liveops chose SAP to. Contractor records in one, convenient place provisioning capabilities University, the more calls you,., our team set out to build a solution that would Help do. Client opportunities may have additional requirements, including expanded liveops nation agent portal certification of companies that need these types of agents and! Agents to handle the calls enable authentication and provisioning capabilities your earning potential apps, while creating optimized experiences...
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